Senior IT Support Engineer

2 weeks ago

Rayleigh SS, United Kingdom Spiderweb Systems Full time £28,000 - £36,000 per year

IT Support Engineer – Full Time | Essex-Based | On-site, Remote & Field Support

Are you a highly organised, punctual IT professional with strong communication skills and a proactive mindset? Do you thrive in a role where you can take ownership, solve problems, and grow your career? If so, we'd love you to join our friendly and experienced team.

We're a well-established IT support company based in Essex, and we're looking for an experienced IT Support Engineer who is ready to contribute from day one and grow with us for the long term.

What We Offer:

  • Regular opportunities for overtime and project-based work – ideal for those who want variety and the chance to deepen their technical skills.
  • A clear path for career progression – as our business continues to grow, so does the opportunity to take on more responsibility, develop specialisms, and advance your role.
  • A supportive, relaxed working environment where your contribution truly matters.
  • Bonuses for outstanding service and commitment.

About the Role:

You'll work as part of a small but highly experienced support team, delivering technical support to our long-term client base. This includes a mix of on-site, remote, and telephone support, mainly across the Essex area.

The role involves both day-to-day IT support and hands-on project work, including system installations, server deployments, and infrastructure upgrades. You'll need to be well-organised, self-motivated, and confident in managing your own workload.

Key Responsibilities:

  • Delivering IT support (on-site, remote, and phone)
  • Installing and configuring desktop and server hardware/software
  • Troubleshooting routers, firewalls, and wireless networks
  • Participating in server monitoring and proactive maintenance
  • Managing client projects and upgrades
  • Taking ownership of complex technical issues through to resolution.

Essential Requirements:

  • Excellent time management and organisational skills
  • Punctual, reliable, and self-driven
  • Full UK driving licence and own vehicle – essential for client site visits
  • Strong customer-facing and communication skills
  • Broad understanding of IT systems and infrastructure

Core Technical Skills:

  • Microsoft Windows 10/11
  • Microsoft Office 2016 / Microsoft 365
  • Networking: VPN, VLAN, NAT, DMZ, DNS, DHCP, TCP/IP
  • Microsoft Windows Server 2016 – 2025
  • Office 365 administration
  • Microsoft Intune, SharePoint, OneDrive Administration.
  • Router and firewall configuration

Desirable Skills (a bonus, but not essential):

  • Advanced Windows Server skills (AD, GPO)
  • VMWare ESXi / Hyper-V virtualisation
  • Microsoft Azure & cloud technologies
  • Cisco, Ubiquiti networking
  • SharePoint configuration
  • Veeam backup solutions

Working Hours & Benefits:

  • Full-time, permanent role
  • Core hours: 09:00 – 17:30, Monday to Friday
  • Regular overtime and project opportunities
  • Occasional weekend/email/phone cover
  • Bonuses for outstanding service
  • Strong scope for progression
  • Supportive team with a relaxed environment

If you're looking to step up in your IT career with a company that values your input and rewards hard work, this is the role for you.

Job Type: Full-time

Pay: £28,000.00-£36,000.00 per year

Experience:

  • IT support: 3 years (required)

Language:

  • English (required)

Location:

  • Rayleigh SS6 (preferred)

Work Location: In person

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