Communications and Engagement Lead

The opportunity

We are seeking a skilled and motivated communications professional to join NHS Resolution's Corporate Affairs Directorate. The Communications and Engagement Lead is responsible for NHS Resolution's corporate communications teams, with oversight of digital communications, internal communications and the press office. They will co-ordinate the delivery of high-quality communications and engagement activities.

Please note this is a fixed term opportunity for 18 months.

What you'll be doing

As the Communications and Engagement lead, you will oversee:

• The implementation of NHS Resolution's digital communications and social media strategy by ensuring external messages are consistent across all digital content and channels including website and social media;
• The implementation of NHS Resolution's internal communication strategies and plans, supporting the implementation of corporate-wide programmes of work by ensuring internal messages are consistent across relevant internal channels, campaigns and e-newsletters;
• The work of the press office

As part of your role you will also seek to identify greater alignment of all the above operations.

What you'll bring

We are looking for someone who is/has:

• educated to a masters degree or equivalent experience in a corporate communications role whether in the public, charitable or private sector.
• demonstrable in-depth communications and engagement experience at a senior level
• excellent verbal and written communication skills
• the ability to segment, prioritise and target specific audiences (internal or external)
• the ability to develop strong interpersonal relationships and work with a range of individuals
• demonstrable line management experience or leadership of teams

About us

NHS Resolution is an arm's length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. We have over 830 employees across the UK.

The Corporate Affairs directorate supports and promotes the work of NHS Resolution among our indemnity scheme members and beneficiaries, system partners and other stakeholders. We manage stakeholder engagement through a variety of channels and communications activities relevant to each of our target audiences, ensuring that NHS Resolution leverages its unique expertise across the health and justice systems.

Please see our careers site for further details about us.

What we offer in return

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data-driven strategies.
• A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Please note shortlisted candidates will need to be available on the following dates:

8 December: An informal conversation with Director of Corporate Affairs

10 December: Formal interview

Closing date: 30 November 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.