Service Coordinator

3 days ago

Birmingham B TL, United Kingdom Arrow Industrial Group Limited Full time

Basic Salary up to £28k per year plus company benefits

Office based role from our Birmingham location

Arrow Industrial Group has grown since 1986 to become a specialist in the industry. Providing security to customers nationwide and offering a solution forward experience to all. Arrow are one of the UK's leading providers of industrial doors, automatic entrance doors, loading bays, gates, and barriers.

Our products include commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire shutters/smoke curtains and other types of automatic gates and barriers.

This position will take responsibility for managing inbound calls, emails and queries to ensure we provide our customers with excellent service by effectively coordinating sales and operational service delivery activities in the south.

Role & Responsibilities

  • Provide administrative support to engineers, ensuring customers are kept fully informed at all times.
  • Respond to enquiries and manage activities such as surveys, quotations, orders, purchasing, scheduling engineer visits, and invoicing.
  • Maintain a strong understanding of customer-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Demonstrate strong commercial awareness, supporting the RBC in achieving business targets and goals.
  • Maintain office systems, including effective data management and filing.

Skills and Experience

  • Proven experience in planning or coordinating field-based service delivery.
  • A consistent record of reliability and commitment to professional development.
  • Excellent attention to detail in both numerical and written work.
  • Professional, friendly, and confident communication skills.
  • Highly motivated, proactive, and solution-focused with strong customer service skills.
  • Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
  • Experience using SAP Business One and/or BigChange Jobwatch software (advantageous).
  • Working knowledge of the industrial door industry (particularly beneficial).
  • Exceptional attention to detail and accuracy.
  • Flexibility and adaptability to manage a range of tasks effectively.
  • Ability to exemplify our core values of reliability, integrity, proactivity, and innovation.

What We Offer

  • Basic Salary up to £28,000 per year
  • Starting holidays of 22 days per year plus bank holidays (holidays increase with service)
  • Westfield Health Cashback Scheme including rewards discount scheme and gym discounts
  • Paid birthday's off each year
  • 3% Employer Pension contributions
  • Employee recommendation schemes available to reward great colleagues
  • Immediate Start available

If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Work Location: In person

  • Clinic Coordinator

    1 week ago

    Birmingham B, United Kingdom The MOLE Clinic Full time £27,000 - £42,000 per year

    Job Title: Clinic CoordinatorStarting Salary: £27,000 FTE plus Monthly Bonuses (around £2,500 pa)Experience: Experience in customer facing role is essential, in private healthcare setting desirableStart Date: TBCIntroduction:Are you passionate about healthcare and looking for an opportunity to make a difference? The Mole Clinic, a leader in skin cancer...

  • Service Coordinator

    2 weeks ago

    Alcester B JH, United Kingdom Aqua Mundus Full time

    General Description and PurposeAqua Mundus is a leading wastewater engineering company providing specialist services to the hospitality and leisure industries throughout the UK.Due to recent growth, we are looking for a full-time Service Coordinator to join our friendly service team at our new offices in Bidford-on-Avon.In this role, you'll be an essential...

  • Procurement Coordinator

    2 weeks ago

    Birmingham B, United Kingdom Fiege Logistics Dirft Ltd. Full time £104,000 - £128,000 per year

    Join our new Distribution Centre in Birmingham (Coleshill) for one of the most renowned customers – where opportunity meets innovation.Are you passionate about keeping procurement processes running smoothly in a fast-paced, hands-on environment? You'll support sourcing, supplier coordination, and purchasing processes that keep our operations on track and...

  • Recovery Coordinator

    3 days ago

    Birmingham B, United Kingdom CGL (Change, Grow, Live) Full time

    Overview:Believe in People?The best people have one thing in common.They care.At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.Guided by...

  • Service Coordinator

    5 days ago

    Birmingham, United Kingdom HP4 Recruitment Ltd Full time

    Service Coordinator – HP4 Recruitment Ltd Join to apply for the Service Coordinator role at HP4 Recruitment Ltd. Job Summary The client we have is a well established engineering company based in the Birmingham region. They are looking to bring in a service coordinator to help with the works they have at the moment. Ideally they are looking for someone who...

  • Service Coordinator

    5 days ago

    Birmingham, Birmingham, United Kingdom HP4 Recruitment Ltd Full time £27,500 - £35,000 per year

    Job Title: Service CoordinatorLocation: BirminghamSalary: £27,500Job SummaryThe client we have is a well established engineering company based in the Birmingham region. They are looking to bring in a service coordinator to help with the works they have at the moment. Ideally they are looking for someone who has had coordinating experience and is looking to...

  • Band 3 Hub Coordinator–Ward Based

    2 weeks ago

    Birmingham B, United Kingdom Birmingham Community Healthcare NHS FT Full time £36,000 - £42,000 per year

    Main Duties 1. To support a comprehensive and responsive service to all inpatient areas/areas either at BCHC or other NHS Trusts, in relation to all aspects of bed referrals management, allocation, admission and discharge planning and facilitation. 2. To support the timely and accurate provision of data and information related to the admission and discharge...

  • Customer Service Advisor

    2 weeks ago

    Birmingham B, United Kingdom REGENT DISTRIBUTORS LTD Full time

    Main Purpose of the roleThe Customer Support Coordinator will support our teams by efficiently handling customer requests, managing customer expectations, and processing sales order or quotes. The role requires a proactive individual who excels in administration, prioritization, and task coordination. This position demands a strong focus on customer...

  • Care Coordinator

    2 weeks ago

    Birmingham B PP, United Kingdom Assisted Lives Full time £25,000 - £30,000 per year

    We are seeking a highly organised and detail-oriented Care Coordinator to join our team. The ideal candidate will be responsible for providing comprehensive administrative and coordination support to ensure the smooth delivery of care services. This role requires proficiency in various software applications, excellent communication skills, and strong...

  • Patient Coordinator

    7 days ago

    Birmingham B RE, United Kingdom Secret Aesthetics Full time £28,112 - £52,000 per year

    About Secret AestheticsSecret Aesthetics is a multi-award-winning luxury medispa located within Harvey Nichols, Birmingham. Renowned for its doctor-led, restorative approach to aesthetics and skin health, we pride ourselves on offering a five-star patient experience that blends medical precision with luxury service.We are expanding our patient-care team and...