Transport Planner

5 days ago

GBR Whitwick Leicester Road, United Kingdom Heidelberg Materials Full time
Heidelberg Materials UK (formerly Hanson UK) is one of the UK's largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Transport Planner – Join Our Dynamic Logistics Team

Are you a strategic thinker with a passion for logistics and customer service? We're looking for a Transport Planner to join our team and play a pivotal role in ensuring efficient, cost-effective delivery operations that meet and exceed customer expectations.

Location: Whitwick
Salary: Competitive
Hours: 40

About the Role

As a Transport Planner, you'll be at the heart of our logistics operations, balancing customer requirements with plant availability and commercial strategy. You'll work closely with internal teams and external partners to ensure smooth, timely deliveries and maintain high service standards.

Key Responsibilities

  • Identify customer delivery needs and optimise company resources for efficient dispatch.

  • Negotiate delivery schedules to benefit both customer and company.

  • Prioritise deliveries during supply constraints and coordinate with weighbridge teams.

  • Monitor and manage daily delivery programmes, keeping customers informed.

  • Accurately process and amend customer orders and dispatch comments.

  • Investigate and resolve queries from customers and hauliers.

  • Build strong relationships with internal departments and external stakeholders.

  • Manage customer complaints professionally, escalating when necessary.

  • Produce Order Centre reports and maintain clear communication using desktop text.

Key Relationships

Internal:
Customer Excellence Manager, Customer Service Lead, Weighbridge Clerks, Sales Department, Credit Control.

External:
Customers, Suppliers, Franchisee Hauliers, Contractor Hauliers.

Decision-Making Authority

You'll have the autonomy to accept or decline customer requirements based on plant availability and commercial strategy, with escalation to the Logistics Manager or Supervisors when needed.

What We're Looking For

  • Proven experience in transport planning or logistics coordination.

  • Strong communication and negotiation skills.

  • Ability to work under pressure and manage competing priorities.

  • Proficiency in logistics systems and order management tools.

  • A proactive, customer-focused mindset.

Rewards & Benefits

We're proud to be recognised as an Employer of Choice, with accreditations including:

Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member

  • Competitive Package: Salary, bonus incentives, generous pension, and life assurance

  • Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options

  • Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause

  • Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)

  • Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities

Ready to take the next step in your logistics career?
Apply now and help us deliver excellence every day.

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