User Experience Lead

Senior UX Designer (User Experience Lead)

ScottishPower HQ, Glasgow

Salary: £57-72K (up to 15% bonus, private healthcare & 15% pension)

Permanent, Hybrid (2-3 days in the office per week)

Help us create a better future, quicker

Digitalisation and the better use of data will enable us to drive the modernisation and decarbonisation of our energy system. Digitalisation will improve the services provided to our customers and stakeholders while leaving no one behind, making our operations more efficient, saving customers money on their bills, and driving better engagement and opportunities for our people, all while working towards the UK's Net Zero target.

The User Experience Lead is a key role responsible for shaping the UX Strategy and for ensuring that a customer/user centric approach is taken across all Transformation projects.  The role defines customer journeys and co-ordinates planning and delivery of solutions through leading a small team of User Experience Designers to create a best-in-class digital experience for customers.

Close collaboration with the Transformation Architecture & Strategy team and Value Stream Leads is vital to make sure customer experience is at the forefront of all solutions.  Implementing customer satisfaction monitoring across main touchpoints within the digital portfolio is essential to improving customer experience.

What you'll be doing

Use and management of a design library to create consistent standards.

Drive optimum website and app layout, continually assessing user data and mapping customer journeys to optimise user experience.

Gain insights from user data and customer feedback to understand behaviour trends to identify problem areas and generate and implement solutions to improve user experience. Lead innovation workshops to identify and prioritise solutions to the top customer problems/needs.

Work with business owners and process experts to remove blockers for the UX team, ensuring they have the right tools and policies in place to do their role effectively.

Leading an end-to-end design process with a UX team, organising tasks within the team.

Involved in research, designing user flows, creating wireframes, and developing interactive prototypes, usability testing and analysing user feedback to refine products.

Support research for digital with a focus on ensuring that all key projects are driven by the voice of the customer.

Influence product roadmaps, using data from both primary and secondary customer research to identify customer/user focused solutions to the top problems identified. 

Updating outdated user experiences and interfaces, understanding processes and communicating that affectively to customers through great information design and best practices.

What you'll bring

• Experience in using analytics platforms e.g. Glassbox (or equivalent), Google Analytics

• Ability to interpret complex user data, combining quantitative and qualitative information to gain insights and map trends

• Customer focused approach

• Experience running an end-to-end design process

• Experience of copywriting

• Knowledge of the latest innovation methodologies such as design thinking and lean startup

• Experience working to Agile methodologies, using tools like Jira, Adobe creative suites and experience with Figma (or similar).

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow. That's why our benefits include:

• 36 days annual leave

• Holiday purchase – perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers – save more and spread the cost of your technology purposes

• Count us in – pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to 'nudge' financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below