Lead Application Operations Analyst

2 weeks ago


Glasgow, Glasgow City, United Kingdom Venesky Brown Full time £80,000 - £100,000 per year

Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Lead Application Operations Engineer for an initial 6 month contract on a rate of £480/day (Outside IR35). This role will be hybrid working.

Responsibilities:

  • Maintain configuration and accurate information, controlling IT assets in one or more significant areas

  • Manage service components to ensure they meet business needs and performance targets

  • Deal with high impact, complex incidents and change requests

  • Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions

  • Lead the investigation and resolution of complex incidents

  • Take accountability for issues that occur and be proactive in searching for potential problems

  • Achieve excellent user outcomes

  • Initiate and monitor actions to investigate patterns and trends to resolve problems

  • Effectively consult specialists where required

  • Determine the appropriate remedy and assist with its implementation

  • Determine preventative measures

  • Take inputs and establish coherent frameworks that work

Essential Skills:

  • Demonstrable experience leading teams in managing and supporting business-critical applications, with a proven track record of leading multi-disciplinary teams through complex incident investigations and resolution.

  • Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile.

If you would like to hear more about this opportunity please get in touch.



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