Lead Application Operations Analyst
2 weeks ago
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Lead Application Operations Engineer for an initial 6 month contract on a rate of £480/day (Outside IR35). This role will be hybrid working.
Responsibilities:
Maintain configuration and accurate information, controlling IT assets in one or more significant areas
Manage service components to ensure they meet business needs and performance targets
Deal with high impact, complex incidents and change requests
Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
Lead the investigation and resolution of complex incidents
Take accountability for issues that occur and be proactive in searching for potential problems
Achieve excellent user outcomes
Initiate and monitor actions to investigate patterns and trends to resolve problems
Effectively consult specialists where required
Determine the appropriate remedy and assist with its implementation
Determine preventative measures
Take inputs and establish coherent frameworks that work
Essential Skills:
Demonstrable experience leading teams in managing and supporting business-critical applications, with a proven track record of leading multi-disciplinary teams through complex incident investigations and resolution.
Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile.
If you would like to hear more about this opportunity please get in touch.
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