Enterprise Customer Success Manager
7 days ago
Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.
Optimove's Enterprise Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO's, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you
Responsibilities:
Own overall client relationship, enabling them to unlock value from their partnership with Optimove Establish a trusted and strategic relationship with each assigned client Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients Be the customer's advocate internally by communicating requests and issues across departments Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platformCommunicate major product updates and releases ensuring clients enact changesRequirements:
Bachelor's degree 1-4 years of experience in relevant roles, ideally from software companiesExtremely strong presentation and communication skillsProactive, highly organized, with the ability to manage multiple tasksA true value-enabler who relishes helping clients achieve their business goalsFast learner who can understand and articulate technology at any levelRich and effective interpersonal skillsStrong analytical skillsGrowth mindset – always pushing yourself out of your comfort zoneExcellent computer skills, including ExcelExperience in technology-related fields, preferably web-based softwareMust be eligible to work in the UK – we are unable to provide sponsorship at this timeThis is a Hybrid role, and you will be required in our London office three days per week.
We are looking forward to receiving your application for the role, and we will be in touch soon
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