Customer Care Manager

3 days ago

Exeter, Devon, United Kingdom MJS Group Full time

Company Description

MJS Group is a leading multi-trade construction company in the South West, specializing in new build homes, commercial buildings, and renovation projects. Operating across Avon, Somerset, Devon, Dorset, and Cornwall, MJS Group offers comprehensive services, including carpentry, timber frame erection, plastering, and kitchen fitting. MJS Group is dedicated to delivering excellence in construction and customer satisfaction, could you be the one to lead our award winning aftercare team?

MJS Group offer staff a time served holiday bonus scheme adding 5 days to the initial starting allowance of 21 days (prorata). The company also offer a comfortable dress-code when in the office and on site free parking. located just of the M5, the office is withing minutes of Exeter, the A30 and A38 making access easy and simple to find.

Role Description

This is a full-time, on-site role located in Exeter for a Customer Care Manager. The Customer Care Manager will be responsible for overseeing the customer service processes, resolving customer inquiries promptly, and ensuring a high level of customer satisfaction. The role involves coordinating with internal teams, analysing customer feedback, and implementing strategies with the wider team. The manager will also oversee customer support operations and ensure timely resolutions to issues. Working hours can be made flexible to suit the needs of the employee and the business. The role is being advertised at £19 per hour at 30 hours per week, however these can be altered and agreed for the right candidate.

Qualifications

  • Strong expertise in Customer Satisfaction, Customer Service Management, and Customer Support
  • Analytical Skills to evaluate customer feedback and drive improvements
  • Great understanding of Microsoft Excel, Word and Outlook
  • Excellent Communication skills, both written and verbal, for effective interaction with customers and internal teams
  • Leadership and organizational skills to manage and guide the customer care team
  • Experience in the construction industry is an advantage
  • CSCS Card would be an advantage
  • Proficiency in relevant customer service tools or software
  • Driving Licence required

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