Customer Service Advisor

2 weeks ago

Exeter, Devon, United Kingdom PPP Taking Care Full time £23,000 - £30,000 per year
Information

Job Ref:

JS1438473ExeCSA

Location:

Exeter, Devon, United Kingdom

Postcode:

EX2 5SP

Type of contract:

Permanent

Salary:

£23, £23,252.25 Per Annum

Salary:

£ to £ Per Annum

Posted Date:

Friday, November 7, 2025

Closing Date:

Friday, November 14, 2025

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Are you Enthusiastic, Motivated, Caring and Keen to learn?

Customer Services Advisor - 35 hours working 9am - 5pm Monday - Friday

Interview Dates: Monday 17th November, Tuesday 18th November and Friday 21st November

Salary: £23,252.00

Taking Care provides 24/7 support to over 120,000 people through our personal alarm service, helping individuals live confidently and stay in the homes they love. Our goal is to be the trusted source for products, services, information, and advice that our customers need to take care of life's essentials.

We are seeking a Full-Time Customer Service Advisor to join our friendly Customer Services Team. Your primary role will be to handle inbound customer calls and serve as a point of contact for personal alarm queries, complaints, repairs, and contact changes. Daily tasks will include preparing documents and information for new contracts, managing 'no longer required' alarms, re-installations, office orders, and customer account queries.

This position is ideal for someone with customer service experience and excellent interpersonal skills. A calm, patient, reassuring demeanour is essential, along with strong listening skills and the ability to solve problems efficiently.

What does a day in the life of our Customer Services Advisor look like?

Every day is different, and we need someone who can adapt to changing situations and multitask effectively.

Typical daily responsibilities include:

  • Answering all Customer Service calls according to policy and procedure.
  • Accurately recording notes from customer calls.
  • Using various systems to keep records up to date.
  • Monitoring mailboxes.
  • Handling inbound and outbound calls.
  • Ensuring confidentiality, security of information, and data protection.
  • Providing administrative support to the Customer Services Manager and taking on specific projects as needed.
  • Processing repairs, replacements, credits, invoices, and payments for customers.
  • Communicating with external agencies when required.

We value the development and training of our team members. To perform the role of Customer Service Advisor, you will need the following skills and experience:

Skills and Experience:

  • Experience in Customer Service.
  • Excellent organisational and interpersonal skills.
  • A calm, empathetic, and caring nature.
  • Ability to work independently and as part of a team.
  • Strong attention to detail.
  • Proficiency with Microsoft Office packages.
  • Whether it's a quiet moment or a rush of calls, you stay steady, professional, and ready to help.

We offer fantastic benefits including:

  • 34 days holiday (pro rata), inclusive of Bank Holidays and your birthday off
  • Opportunity to participate in Shareplan.
  • Life Insurance and Medical Insurance Lite.
  • Wellness Programmes.
  • Long Service Awards, Discount Scheme, Onsite Parking, and Casual dress.
  • Cycle to Work Scheme.
  • Learning and Development Opportunities.
  • Hybrid Working – There may be the opportunity to work from home on some shifts once you have passed the six months' probation satisfactorily.

We welcome applicants from all industries. If you want to work for a company that truly makes a difference in people's lives, we'd love to hear from you. Please click 'apply' today to be considered for our Customer Services Advisor role.

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