Customer & Operations Coordinator

1 day ago

Chesterfield, Derbyshire, United Kingdom Nuzest Europe Full time

Company Description

Nuzest is a fast-growing global health & wellness brand, operating across the UK, US, AU, and NZ. Our mission is to make good nutrition easy and accessible. With an engaged community of customers, influencers, and professional partners, we're looking for a creative and proactive Social Media Manager to join our team and elevate our content strategy across platforms.

Nuzest is dedicated to simplifying excellent nutrition by offering products led by nature and backed by science. We create nutrient-packed formulas to support a stronger, more active lifestyle and help balance the demands of modern living. Our products are developed in collaboration with highly accredited natural health experts, utilising the purest ingredients to ensure optimal nutrition. With continuous innovation and improvement, Nuzest delivers solutions that provide both immediate benefits and long-term wellness.

Role Description

We're seeking a proactive and detail-oriented Operations & Customer Support Coordinator to join our dynamic team. Reporting to the Operations Manager and Executive Administrator, you'll play a key role in ensuring smooth order processing, excellent customer service, and efficient communication with our warehouses and wholesale partners.

Key Responsibilities

  • Process retail, wholesale, and marketing/sample orders accurately and on time
  • Liaise daily with UK and EU 3PL warehouses to ensure timely and correct dispatch of orders
  • Create and send B2B invoices and credit notes; maintain communication with B2B clients
  • Manage Amazon stock replenishment and respond to customer queries
  • Support onboarding and ordering processes for wholesale customers via CORE B2B
  • Maintain accurate records in the CORE system, including stock transfers and adjustments
  • Respond to customer support tickets via Gorgias in a timely and professional manner
  • Assist with event planning and execution, including occasional out-of-hours support
  • Order branded POS materials and support general office administration as needed
  • Be a reliable on hand team player to help be the foundational support for an exciting growth phase
  • Act as a brand ambassador, embodying Nuzest's values and mission

What we're looking for

  • A minimum of 1 year of experience in administration, or customer support
  • Strong attention to detail and accurate record-keeping
  • Excellent communication skills – personable, friendly, and highly literate
  • Ability to work independently and collaboratively in a fast-paced environment
  • Critical thinker and problem solver with a proactive mindset
  • Comfortable with occasional flexible hours to support events
  • A full UK driving licence

Perks & Benefits

  • Competitive salary
  • Wellness allowance
  • Product allowance
  • Smart casual dress code
  • Company events and mentoring programme
  • Employee discount on Nuzest products
  • Company pension
  • Modern office with kitchen, showers, and bike storage
  • Generous annual leave plus wellness days
  • Potential for annual bonus

Please note this is a full time, in person, office based role (
Chesterfield, Derbyshire
) - Monday to Friday, 09:00 – 17:30 (with some flexibility)

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