Private Patient Sales Advisor

Job Description
Private Patient Sales Advisor | Private healthcare |Part-time 30 hours | Redbridge |
Spire London East Hospital are looking to recruit a Private Patient Sales Advisor, who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email. Part-time, 30 hours per week.

Working Hours:
Monday - Saturday between 09:00am – 19:00pm

Contract Type:
Permanent

Duties And Responsibilities

• Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
• Converting enquiries to outpatient appointments.
• Meeting team and individual targets relating to conversion, revenue and appointments.
• Attending patient information events to represent Spire Healthcare and our services
• Learning skills required to assist in outpatient appointments team as and when required
• Providing customers with excellent after-sales service

Who We're Looking For

• Excellent interpersonal skills
• First-rate organisational skills and attention to detail
• A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
• High level of customer service
• Healthcare experience
• Experience in sales or a contact centre based role

Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform – discount and cashback for over 100 retailers
• Free annual Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park

We commit to our employee's well-being through work life balance, on-going development, support, and reward.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Carly Dack on

Closing Date
: If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee's well-being through work life balance, on-going development, support and reward.

About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to
'make a positive difference to people's lives through outstanding personalised care'
. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.

About The Team
Spire London East Hospital is a well-established private hospital delivering comprehensive treatments and care to our patients in east and central London and Essex. We offer fast access to high-quality healthcare, from consultations and advanced diagnostics to personalised treatments and expert aftercare.