Customer Service Advisor PART TIME

2 weeks ago

Midsomer Norton BA SB, United Kingdom R D Johns Foodservice Full time

Location: Charlton Lane, Midsomer Norton, Radstock Somerset BA34SB

Salary:

£TBC

Job Type:

Permanent

Schedule:

Saturdays only 8:30am - 4:00pm

The Role:

Are you passionate about customer service? Do you want to be part of the largest expanding family run foodservice company in the South of the UK?

Then please read more

Job Overview: We are currently seeking a Customer Service Advisor to join our dynamic team. The ideal candidate will possess excellent phone etiquette, have strong communication and organizing skills with a drive for selling. This role involves handling customer enquiries, inputting/processing customer orders using our in house system, resolving issues and providing exceptional customer service.

Duties: - Communicate effectively with customers via telephone, email and web based platforms - Provide assistance and information to customers via phone or email - Perform data entry tasks accurately and efficiently - Analyze customer needs and recommend suitable products applicable to their requirements - Upsell products to increase sales on supplier focus days and in house daily/weekly focus's - Maintain customer records and update information as needed - Process customer orders via phone and web based platform

The Ideal Candidate:

Our ideal candidate will possess: - Strong phone etiquette and communication skills - The confidence & ability to analyze customer requirements effectively - Strong interpersonal skills with a positive attitude - confidence to upsell and promote lines to customers - Experience in data entry is preferred - Time efficient - Highly organized with a strong ability to work well in a team and communicate effectively with different departments and teams across the business

Qualifications Needed:

N/A

Benefits:

Competitive salary
• Bonus schemes
• Workplace pension scheme
• Employee assistance program
• Employee discount
• Free on site parking
• Company events

Experience:

Experience in data entry and sales is preferred but no essential

Apply Now

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