Digital Products Manager

Starting salary: £32,255

Contract type: Permanent

Grade: 3

Location: Seven Hills Business Park, Edinburgh

Working Hours: Monday - Friday, 35 hours per week

Interviews: To be held in person at Seven Hills Business Park on Week Commencing 15 December 2025.

Holding a leadership role within NCAP, you will have the responsibility for sales planning and marketing development. Working alongside the existing Digital Products Manager, you will lead a team as an important driver for the monetisation of NCAP assets through online platforms, the promotion of access, championing collections use, and direct marketing strategies as it links to all NCAP activities and practices. You will assist with general operations at the NCAP facility in the Seven Hills Business Park, Edinburgh.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

• Lead on marketing initiatives and explore new market areas to deliver on growing sales targets. This includes the development and promotion of NCAP products and services.
• Manage business-to-business client relationships to ensure a steady and manageable stream of sales orders.
• Work with the Operations Manager to develop and deliver high-quality, innovative platforms and content for user engagement, along with an efficient, quality-led customer service journey.
• Ensure the NCAP team delivers the highest level of customer service offered to clients.
• Direct lines of communication within NCAP including phone, in-person and email threads.
• Oversee Search Room management.
• Issue licence documentation and invoices as required.
• Coordinate and collate internal responses from colleagues to deliver fully informed quotes for large orders. Maintain an in-depth knowledge of all NCAP systems, processes and collections to ensure effective delivery of more complex quotes, orders and requests.
• Liaise with HES departments regarding finance systems, external communications, marketing and online sales to ensure NCAP complies with HES standards and systems. where appropriate. This includes the production of reports and documentation which informs forward planning for NCAP and HESe.
• Liaise with HES Finance on business-to-business client account management.
• Work with colleagues across NCAP to deliver key Business Plan and strategic objectives.
• Contribute to a supportive and inclusive work environment at Seven Hills.
• Support colleagues in all operational areas where required.
• Line manage the Customer Access Coordinators ensuring appropriate training has been completed, full knowledge transfer of all NCAP operations and adequate coverage of service delivery is maintained year-round.

Maintain an awareness and responsibility for all areas of health and safety for self and colleagues.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met these criteria from your work life, home life, education or volunteer experience.

Essential:

• Strategic thinker with the ability to analyse, prioritise and actively engage with a dynamic marketing and collections promotion plan.
• Experience in sales and customer service in any sector.
• Demonstrating a commitment to excellent quality services and delivery.
• Knowledge of delivery systems for digital assets and digital transfer.
• Working knowledge of public sector information regulations, licensing models and digital sales.
• Proven track record of project management, putting plans and resources in place to achieve results, and effective change management skills.
• Proven track record of liaising between colleagues and teams to deliver comprehensive and meaningful results.
• Excellent working knowledge of MS Office Suite.
• Ability to demonstrate a practical approach to problem-solving.
• Excellent communication skills for both business clients and the general public.
• Excellent organisational skills.
• Proven track record of contributing to supportive working practices.
• Ability to work under pressure and prioritise multiple tasks.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at or call our Head Office at and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.