Casual Emergency Services Officer

How You'll Make a Difference
As a Casual Emergency Support Officer, you will enable residents of South Gloucestershire to remain living independently in their own homes. Co-ordinating an out of hours rapid response service, you will ensure the efficient provision of emergency and urgent personal care welfare visits are made.

What You Will Be Doing

• It will be your responsibility to review, assess and implement emergency personal care packages for new and existing service users, promoting independence and delivering a high standard of personalised care.
• Co-ordinating an immediate response to telecare and carer's emergencies, you will be required to use your specialist knowledge, skills and experience to respond to complex situations.
• Having implemented short-term care packages, you will decide on the most appropriate response if needs are un-met.
• You will be responsible for ensuring that all responders in your team have a Care Certificate where necessary and that all are up to date with supervisions, team meetings and training.

What We Need From You

• We require you to have a professional qualification e.g. degree, NVQ6, CQCSW, DipSW or equivalent in a related field such as health and social care as well as relevant experience in this sector.
• You must have knowledge of the relevant legislation, regulations and codes of practice.
• Although not essential, it would be beneficial to have knowledge of the processes and procedures of an emergency response team.

What You Need To Know

• This is a casual contract, working ad-hoc hours. Your salary is pro-rata to hours worked.
• The Home to Decide Service offer a response service 7 days a week between the hours of 7.00am pm. Support Officers work on a rota basis, with out-of-hours includes evenings and a shift every other weekend.
• Equipment will be provided.
• You will be predominately working out of our office in Yate and in and around the community.
• You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel.
• Business insurance will need to be added to your insurance policy.
• You can claim back mileage expenses.
• Please note that due to the nature of this role, it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained.

Interviews anticipated week commencing 8th December 2025.
How a Career At South Gloucestershire Council Is Different

• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
• We trust our team to work in the way which allows them to make the biggest difference, and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We're making a difference, be part of it
To view the full job description, please click this link: Emergency Support Officer - job description.