Customer Service Advisor

1 week ago

Osprey House, United Kingdom Anglian Water Services Full time £20,588 per year

Customer Service Advisor

Fixed term Contract – 6 months

Location: Huntingdon with some home/office flexibility

Salary: £20,588 Per Annum

TIDE Services Limited is part of the Anglian Water Group and comprises of three diverse and interesting brands - each operating in an ever-changing and challenging market. Joining TIDE Services Limited you will enjoy all the benefits of working for the Anglian Water Group. We believe your salary and bonus should be just the beginning of your reward package and there's nothing basic about the breadth and competitiveness of the benefits we offer. From pension to private healthcare and beyond.

We offer variety, flexibility and camaraderie as part of working with a small team. At TIDE Services Limited we encourage a creative and fun environment with a forward thinking approach and friendly atmosphere, a great place to work and excellent opportunity to develop yourself and your career.

What will you be doing?

In this role, you will be working primarily with the Geodesys and digdat brands. Our Customer Service team is responsible for creating the Anglian Water CON29DW (water and drainage search) through a number of admin tasks. Alongside the admin, you will be on the phone ready to answer customer queries in relation to the searches you are producing. You will liaise with third party suppliers with the aim of delivering our extensive suite of searches as efficiently as possible. Our aim is to provide a remarkable level of service to every customer, each and every time they interact with us.

This role involves working pro-actively and being commercially minded. You will create leads from inbound customer contact and take part in outbound calling campaigns to support Marketing and Sales activity.

What do you need?

You'll need to be ambitious with experience in a Customer Service or production environment, with the ability to multi-task and appreciate the challenge of problem solving and taking ownership of resolving customer queries.

Being comfortable working independently and being able to be relied upon to keep your head down when necessary to get the job done is essential. 

You'll need to be a fast learner with new systems, with a thirst to have a positive impact on your team by continuously providing an input to improve processes.

What benefits do we offer?

  • Excellent training on our processes, system and industry knowledge in a very niche market.
  • Competitive discretionary bonus scheme and optional share-save schemes.
  • Excellent pension.
  • Tiered healthcare, discounts and other salary related benefits.
  • Fantastic team environment with a continuous appetite for improvement.
  • Sizeable garden with picnic benches and outdoor games.
  • Turn your green thumb to growing some vegetables with our greenhouse club.
  • Lots of team-building & social events.

If you are successful:

If you are offered a job with us, you'll be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving license and identity check. Depending on your role, you may also be subject to further pre-employment checks.

Closing date: 15/08/2021

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