Front House

1 week ago

London, Greater London, United Kingdom CuraRooms Full time £25,000 - £40,000 per year

Front of House Team member – CuraRooms (On-site, Greater London)

About Curarooms

Welcome to CuraRooms, our beautiful therapy rooms in Central London.

Born out of frustration and disappointment from clients seeing therapists in poorly designed and badly maintained therapy rooms, our founding team created CuraRooms -a cross between a spa and therapy rooms.

Amy, our co-founder, worked closely with an interior designer to bring the vision for CuraRooms alive: a neutral colour palette, sophisticated furnishings, natural textures, and scent-tingling smells throughout.

High-end amenities, fluffy white hand towels in bathrooms, a highly trained front-of-house team, smart therapy rooms, and outstanding customer service are the essence of CuraRooms.

We have 15 therapy rooms and more coming soon, one large event/workshop space,peaceful waiting areas, recovery pods, and a terrace. We bring the values of therapy to everything we do- strong communication, care, kindness, and patience -and we are looking for empathetic but switched-on people to join our front-of-house team.

About the Opportunity

You will be the face and host of CuraRooms, suited to somebody empathetic, confident, and great at making conversation, as well as somebody who is quick, intelligent, and willing to roll their sleeves up.

User Engagement


• Manage the reception desk: meet and greet therapists, clients, and all other guests.


• Show them to their rooms, make beverages, tidy rooms between bookings, and maintain the look and feel of the building.


• Be the first point of contact for incoming calls and new business inquiries.


• Build relationships with therapists/users and look after their needs.


• Manage subscriptions and packages — upselling to therapists, promoting the rooms, and encouraging rebooking and retention.

Management


• Manage the room booking system and maximise efficiency.


• Ensure quality and upkeep expectations are being met.


• Hold the housekeeper accountable for the general cleanliness of all areas, ensuring supplies are always stocked and guests are always offered a beverage on arrival or before they leave.


• Be the first point of call for any technical issues in the building.

About YOU

If you're passionate about service, hospitality, and wellbeing, and want to be part of a growing brand that values care and excellence — we'd love to hear from you.

  • 1+ years if experience in hospitality,events,marketing,mental health,consulting or related experience. Customer service experience is essential.
  • Has some knowledge and experience in the mental health sector.A bonus if you have had therapy
  • Must have incredible peole skills and strong written communication.
  • You are a self-starter who enjoys being given independence and the freedom to wrok creativeky and alone.
  • Must enjoy startup culture ans new businesses and embrace challenges.
  • Must demonstrate integrity,sensitivity,discretion,accountability,strinf self-awareness and embrace challenges.
  • Must be presentable,and an appropriate wardrobe is required for the role.Think marylebone vibes not shorditch/east london.

Apply now to join the CuraRooms team

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