Client Enquiries Coordinator

Client Enquiries Coordinator

Holmes & Hills Solicitors is a large and growing regional law firm with its heart in East Anglia. From seven offices across Essex and Suffolk - including the 14,000 sq ft A12 Commercial Hub at J25 of the A12 - our 200 legal industry professionals work in partnership with clients to provide truly proactive legal services through personal relationships. Acting as a trusted advisor to individuals, businesses and local authorities, the solicitors and support staff at Holmes & Hills take the time to understand clients' objectives before delivering practical advice through a personal and accessible approach.

The Client Enquiries Coordinator role

We are currently looking for a sales orientated individual to fill a position within our Client Enquiries Department. In this role you will play a pivotal part in growing the business through assisting individuals who are making enquiries with the Firm about legal services, initially relating to conveyancing, private client & clinical negligence matters. As the firm continues to grow, then you will also be responsible for taking additional legal enquiries relating to other service areas. The aim is to convert these enquiries into instructions.

The Day to Day:

• Being the first port of call for anyone making a conveyancing, private client or clinical negligence enquiry.
• Calling individuals that have enquired about our services via email/website form.
• Sending follow-up emails with legal fee estimates/promotional material to individuals you have spoken with about our services.
• Following up with clients who have already made their initial enquiry, by telephone.
• Writing Personal Injury reports/notes for Solicitors.
• Liaising with lawyers about more complex enquiries.
• Inputting prospective client and enquiry information/notes into our database system.
• Providing our lawyers with information on clients that have instructed.
• Completing administrative duties.
• Liaise with lawyers to coordinate and schedule appointments for potential new clients regarding Wills and LPAs, managing bookings efficiently using the lawyers' calendars

WHAT EXPERIENCE AND QUALIFICATIONS DO I NEED?

You should have previous office-based work experience and have a proven track record in a sales environment, with this sales experience being at least partially telephone-based sales experience.

WHAT SKILLS AND ATTRIBUTES SHOULD I HAVE?

• Be sales driven and target orientated.
• Have excellent written and verbal communication skills.
• Have a confident phone manner.
• Be willing to learn and understand complex issues.
• Be able to build rapport on the phone.
• Be self-motivated.
• Have excellent Microsoft Office skills (Word, Excel, Outlook).
• Enjoy a fast-paced environment.
• Be highly organised and able to manage priorities effectively.
• Be a good listener.
• Be able to be on the phone for a lengthy amount of time.

WHAT ARE WE OFFERING?

A competitive salary with an on-target bonus and additional benefits as well as a modern and agile working environment at the firm's regional head office, the A12 Commercial Hub, at Marks Tey, Colchester. The A12 commercial Hub offers colleagues free parking, agile working space, and easy access by road (being based on J25 of the A12) or train (500m from Marks Tey train station).

WHO WILL I BE WORKING WITH?

You will be an integral member of the Enquiries Division at Holmes & Hills, collaborating closely with six experienced colleagues. Your work will be overseen and guided by the Client Enquiries Manager, who will provide supervision and support to ensure the efficient handling of all client enquiries.

Holmes & Hills Solicitors is a large regional firm of solicitors with seven offices across Essex and Suffolk and over 200 legal professionals across a number of specialist departments. Holmes & Hills works in partnership with clients across East Anglia, including businesses, individuals, families and local authorities, to build long standing relationships, protect clients' interests and support clients' growth and development.

Holmes & Hills' large team of legal experts work in partnership with individuals and organisations to provide them with truly proactive legal services through personal relationships. Acting as a trusted advisor to clients, we take the time to understand clients' needs and objectives before delivering practical advice through a personal and accessible approach.

Holmes & Hills Solicitors is independently recognised by The Legal 500 and Chambers & Partners - two independent directories of the UK's top law firms - as being a leading supplier of legal services in the region.

These accreditations give our clients the confidence that the legal advice and representation they receive from Holmes & Hills is some of the best available.

Our clients range from established and growing businesses whose brands are recognised and sold around the world and local authorities across the region, through to families and first-time home buyers.