Retail Customer Service

2 weeks ago

Hull, Kingston upon Hull, United Kingdom Entain Full time £24,000 - £36,000 per year
Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.

Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.

Salary is £12.50 per hour.

Are you ready to launch a winning career?

What you will do
  • Deliver outstanding customer service.
  • Always urging safer gambling.
  • Take bets on a wide range of sports and events.
  • Process customer transactions including cash handling.
  • Help demonstrate our products & betting terminals to customers.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Work towards defined targets and goals.
  • Maintain high shop standards.
  • Open or close the shop as needed.
Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications
  • You must be 18 years of age or over to work in one of our betting shops.
  • Passion for delivering great customer service
  • Do you enjoy building strong relationships and can you communicate effectively?
  • Self-motivated and proactive.
  • Are you happy to work alone or as part of team?
  • Ability to deal with challenging situations in a calm and professional manner.
Additional Information

What we offer

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.
And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

  • Retail Customer Service

    2 weeks ago

    Hull, Kingston upon Hull, United Kingdom Entain Full time £64,000 per year

    Company DescriptionSports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...

  • Retail Customer Advisor

    2 weeks ago

    Hull, Kingston upon Hull, United Kingdom Three UK Full time £30,000 - £60,000 per year

    Company DescriptionThree Retail Customer AdvisorLocation: KingstonSalary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours:30 hours across 5 days per week, including weekends on a rotation basisWho We AreWe're here to build a network the UK can count on – one that connects people, places and...

  • Customer Service Advisor

    6 days ago

    Hull, Kingston upon Hull, United Kingdom Scania Full time £26,000 - £42,000 per year

    Customer Service Advisor – Hull Working Hours: Rotating Shift Pattern Monday to Friday, Week 1: 06:00 - 14:30, Week 2: 09:30 - 18:00.  Every other Saturday 07:00 - 12:00Salary from £26,500, plus an excellent benefits package, including:•    In-house training provided to support career progression•    25 days holiday + public holidays which...

  • Customer Service Executive

    2 weeks ago

    Hull, Kingston upon Hull, United Kingdom Hatfields Full time £20,000 - £30,000 per year

    Customer Service ExecutiveHatfields LR HullPermanent, Full Time - 40 hours - Monday - Friday 8:30am-5pm£26,250 per annum + Bonus Opportunity30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years service.Bonus schemeEnhanced Maternity LeaveContributory workplace pension schemeCareer progression opportunitiesUniform provided to include...

  • Customer Service Executive

    7 days ago

    Hull, Kingston upon Hull, United Kingdom Hatfields Full time £20,000 - £40,000 per year

    Customer Service Executive - Mat CoverMaternity cover - minimum 12 months with a possibility of extensionHatfields LR HullPermanent, Full Time - 40 hours - Monday - Friday 8:30am-5pm£26,250 per annum + Bonus Opportunity30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years service.Bonus schemeEnhanced Maternity LeaveContributory workplace...

  • Customer Service Consultant

    3 days ago

    Hull, Kingston upon Hull, United Kingdom Skipton Building Society Full time £22,666 - £45,200 per year

    Hours:This role is for a permanent part time position working 32 hours per week Monday - Saturday to support branch operating hours.Salary:£25,500 Pro RataClosing Date:Fri, 19 Dec 2025Are you passionate about helping others and providing exceptional customer service?Would you like to join an organisation that puts its customers at the heart of what they...

  • Retail Customer Advisor

    2 weeks ago

    Hull, Kingston upon Hull, United Kingdom Three UK Full time £30,000 - £60,000 per year

    Company Description Three Retail Customer AdvisorLocation: KingstonSalary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours: 37.5 hours across 5 days per week, including weekends on a rotation basisWho We AreWe're here to build a network the UK can count on – one that connects people, places and...

  • Customer Service/Sales Executive

    1 week ago

    Hull, Kingston upon Hull, United Kingdom John Roe Toyota Full time £25,000 - £40,000 per year

    Company: John Roe Group LimitedJob Title: Customer Services/Sales ExecutiveJob Description: Are you ready to join an award winning Toyota and Lexus retailer group?The RoleAre you an enthusiastic, motivated person with great people skills looking for that next stage of your career in sales? Then we'd love to hear from youJohn Roe Group will be hosting an...

  • Customer Service Agent

    2 weeks ago

    Hull, Kingston upon Hull, United Kingdom DNA Payments Full time £20,000 - £35,000 per year

    About usSince launching in 2018, DNA Payments has become one of the UK's largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.Recognised by Beauhurst as one of the UK's top 50 fintech...

  • Customer Service Consultant

    5 days ago

    Hull, Kingston upon Hull, United Kingdom TSB Bank Full time £24,000 - £26,160 per year

    TSB**Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term ContractFunction: Branch BankingLocation: HullHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits**At TSB, we're all here to give money...