Customer Service Executive

2 weeks ago

Hull, Kingston upon Hull, United Kingdom Hatfields Full time £20,000 - £30,000 per year

Customer Service Executive

Hatfields LR Hull

Permanent, Full Time - 40 hours - Monday - Friday 8:30am-5pm

£26,250 per annum + Bonus Opportunity

  • 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years service.
  • Bonus scheme
  • Enhanced Maternity Leave
  • Contributory workplace pension scheme
  • Career progression opportunities
  • Uniform provided to include PPE.
  • Access to discounts on retailers, restaurants, holidays and much more
  • Company pension
  • Cycle to work scheme.
  • Employee discount
  • On-site free parking
  • Referral programme

About The Role

With customer retention being at the heart of everything you do, you will use our Pinnacle Data Management System and other various manufacturer systems to:

  • Make contact with existing Hatfields customers due for service & MOT (including an element of selling)
  • Up-sell Hatfields products and services
  • Undertake database administration before and after liaising with our customers
  • Service admin support
  • Occasional cover for basic service advising for holiday or sickness

SKILLS

The role is predominantly based on the telephone, therefore call centre and up-selling experience is preferred. The Successful candidate will need a working knowledge of Microsoft Word, Outlook and Excel. You must be a team player, have a can do attitude and have a passion in delivering excellent customer service. You will also have:

  • Excellent written and verbal communication skills
  • Strong technical ability
  • Extremely high attention to detail, with the ability to multitask while still maintain a high level of quality
  • Having a creative mindset in order to tackle difficult tasks
  • Proven telephone sales ability

The candidate should be someone with a working knowledge of automotive products, ideally with previous experience of working in a dealership environment but not essential. Full training will be provided.

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