Senior Administrator

Job Overview:

Greens Norton & Weedon Medical Practice (GNWMP) are seeking a highly organised, proactive Senior Administrator to support the Administration Manager in the day-to-day supervision, motivation and development of our busy reception team. This is a key role within the practice, ensuring the smooth delivery of patient-facing services and the highest standards of administrative support to the clinical and management teams.

Working across both sites, we are looking for someone to work 37.5 hours across 5 days either starting at 0745 hrs or finishing at 1830 hrs (to be advised).

Key points:

• We are a friendly, supportive and efficient team dedicated to providing the best possible care to our patients
• We are a high performing practice, with high patient satisfaction rates
• Lovely patients, circa 14,700
• GNWMP is based in rural South Northants area with countryside views, with both sites close to the A5
• 5 weeks annual leave pro rota

Main Duties & Responsibilities:

Team leadership & supervision:

• Working as part of a team of 3, provide clear leadership, day-to-day supervision and guidance to the reception team.
• Ensure all reception duties are carried out accurately, efficiently and in line with practice standards.
• Support the Administration Manager with rota planning, performance monitoring, training and ongoing team development.
• Foster a positive, supportive and collaborative team culture.

Quality, compliance & practice values:

• Support the management team in promoting ED&I, SHEF, quality improvement, confidentiality, and continuous professional development.
• Contribute to improving systems and processes to enhance patient experience and operational efficiency.
• Work collaboratively with all members of the practice team to uphold organisational values.

Reception & patient services:

• Undertake a wide range of reception duties, acting as a central point of contact for patients.
• Coordinate the effective distribution of information, messages and enquiries to clinicians and wider team members.
• Liaise with internal and external stakeholders, including secondary care, community services and other agencies, ensuring seamless communication and follow-up.

Administrative support:

• Provide high-quality administrative support to the multidisciplinary team as required.
• Assist with patient registration , appointment booking and accurate processing of electronic and paper-based information.
• Ensure all administrative task are completed promptly and in line with practice policies and confidentiality requirements.

Overview of Organisation:

About Greens Norton & Weedon Medical Practice - We have circa 14,700 patients, cared for by an effective, dedicated, and comprehensive primary healthcare team, which includes GPs, Advanced Clinical Practitioners, Practice Nurses, Clinical Pharmacist, Social Prescriber, Paramedics & Reception / Administration team.

We are a friendly and supportive team with an open & honest ethos, everybody is valued & opinions are heard.

We have always prided ourselves on providing high quality medical care in a friendly and relaxed atmosphere whilst promoting healthy living with an emphasis on disease prevention and engaging with external agencies such as PCNs, ICBs, hospitals, community teams, ensuring that our services meet the needs of our patient population.

About You:

We are looking for someone who:

• Has previous experience in a busy administrative or reception environment, ideally within primary care or healthcare.
• Demonstrates strong leadership, communication and organisational skills.
• Is confident, approachable and able to remain calm under pressure.
• Works well independently and as part of a team.
• Show's commitment to high-quality service delivery, continuous improvement and patient-centred care.

Job Type: Full-time

Pay: From £26,481.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person