Motor Insurance Claims Advisor

Our Business

Everywhen Corporate (formerly Towergate Corporate) is a rapidly expanding division of Everywhen (formerly Ardonagh Advisory), primarily based in Leeds city centre, with colleagues also working remotely across the UK including in Manchester, the South-East and London.

Formed in 2019, we are now a specialist team of over 60 insurance and risk management experts with over 120 clients, which between them account for over £80m of premium. Our clients are corporate and international businesses across various sectors, which are usually large, complex and/or global, each with a bespoke insurance and risk management programme.

Everywhen Corporate focus is on providing extensive Risk Management support for our clients, transparency of remuneration and outstanding client service. We aim to show no complacency in providing exceptional programme coverage and competitive insurance premiums for our clients with a uniquely ethical business model.

The wider Everywhen business employs over 3,000 colleagues across over 50 offices in the UK and as part of The Ardonagh Group, over 12,500 people in 100+ locations globally. We are responsible for the placement of over £5bn in premium into the UK insurance market and $15bn globally, as the UK's largest independent insurance brokerage.

The Role

We are looking to recruit an experienced Motor Claims Advisor to join our growing claims team based in Leeds, which deals with a varied portfolio of corporate clients. Our Motor Claims Advisors play an important role in the day-to-day handling of commercial insurance claims ensuring the client has a seamless claims experience and that insurance claims settlements are optimised. We're looking for individuals who either already have extensive experience in dealing with claims for large and complex clients, or those who currently handle claims for smaller risks and are looking to progress their careers into handling more challenging cases.

Whilst the ideal candidate will have dealt with a variety of losses across different insurance classes, we welcome applications from candidates with more limited claims handling experience who can demonstrate a willingness to quickly get up to speed with a range of claim types.

This role offers a highly competitive salary and bonus, plus a comprehensive and flexible benefits package.

Key Responsibilities

This a full-time role reporting to our Claims Director and working alongside Claims Executives and other Claims Advisors. The claims team is all based in Leeds city centre and the successful candidate will be expected to be present in the Leeds office with their colleagues for the majority of their working week, with flexibility for remote working within reason.

The successful candidate will be required to:

• Receive First Notification of Loss, report motor claims to insurers, validate the claims against policy cover, record claim information accurately and provide an efficient and personable service to clients

• Manage their own portfolio of ongoing insurance claims utilising a reliable diary system

• Liaise with insurers and other experts to ensure effective claims outcomes and the smooth handling of the claims in a professional manner

• Provide clients with advice throughout the claim lifecycle from notification through to settlement, handling all cases in accordance with the client's requirements by referral to documented procedures at all times

• Identify suspicious, complex, or high-value claims

• Gather information to support the effective assessment of more complex cases

• Maintain claims records aligned with the company's best practices and SLA's

• Handle and escalate complaints in line with our company complaints policy

• Request claims information from insurers, clients and accident management companies

• Update claims dashboards and MI in advance of internal and external meetings

• Prepare claims review documents for client meetings and the wider service team

• Attend claims review meetings where required to discuss specific claims and/or trends

• Robustly challenge insurer reserves to ensure a client's claims experience is fully accurate, especially when entering the renewal cycle

• Maintain and develop knowledge and skills through continued professional development

• Build strong relationships with colleagues in the claims team and the overall business

• Always conduct the business of the company in a courteous and efficient manner

Qualifications and Experience

• Previous claims handling experience is essential, either as a Handler or Administrator

• Knowledge of insurance cover for various classes of insurance

• Ability to work to a high level of accuracy

• Be able to prioritise and organise own workload effectively and efficiently

• Good communication skills with colleagues, clients, insurers and third-parties

• The ability to work in a fast-paced and dynamic environment as the business grows

• Experience in using Microsoft Word, Outlook and Microsoft Excel in particular

• Acturis experience is desirable, however full training will be provided

So, what are you waiting for? Apply today and come and be a key part of a market-leading, fast-growing company.

#AIB #LI-TM1 #LI-Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

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