Regional Manager

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.

We've grown from a small family business into the UK's leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we've partnered with some of the UK's, and now US's most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.

Our success is driven by a fantastic team of 170+ employees internationally, and we're continuing to expand. We're now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.

*Your Impact:*
We are looking to bring onboard a Regional Manager to have ownership of our London (West) region. As our Regional Manager, you will be playing an integral part on ensuring the success of your region across key components, such as profitability, commercial success and the retention of our customers.

As a Regional Manager, your impact will stretch across effective leadership of your region, your team leader and wider service technician team. In this role, you who will oversee a team of 10 to 15 members and have an eye for ensuring your team is nurtured, performance is optimised and everyone is working together to achieve agreed key performance indicators.

An addition to the above, your impact will reach across:

• Management and maintenance of Net Promoter Scores for your region
• Heightening of our clients experience through management of those relationships and being a core point of contract for them
• Delivering profitability across your region whilst have visibility of commercial elements such as contract reviews and pricing
• Managing resolutions and to ensure customer success

Requirements
You will be a great fit if you have:

• Proven experience in managing a team (directly and indirectly) that are based onsite and remotely
• The desire to see your team develop and have a nurturing approach to this
• Experience in ensuring customer success, driving engagement and building strong relationship with your client base
• Ownership in your approach to work and can assess and action decisions based on data, business priorities and customer expectations
• You are used to managing changing priorities and have a bias for action
• A desire to exceed customer expectations through your work
• Experience in managing P&L budgets

Way of working:
This is permanent, full-time position where most of your time will be spent in a client facing capacity. The region coverage for this role is London (West) and you must be comfortable travelling to and navigating the city. To note, there will also be days spent working collaboratively with other departments at our HQ in Henham.

Line Managers are responsible for promoting a safe working environment and ensuring their team follows Health & Safety policies. They provide guidance, training, and supervision, ensure risk assessments and safe systems of work are followed, address hazards promptly, report and support investigations of incidents, ensure staff have proper equipment and PPE, and lead by example to foster a positive safety culture.
Benefits

• Quarterly company bonus
• Annual performance related bonus
• BUPA Cash plan
• Learning and Development
• Lunch
• 25 days holiday plus UK Bank Holidays