Customer Service Advisor

13 hours ago

Eastbourne BN QA, United Kingdom Whiteline Manufacturing Full time

As a Customer Service Advisor for Whiteline, you will work within a fantastic team that supports and helps each other every day, whilst also working independently answering queries and solving problems for customers.

The service you are delivering truly makes a difference to our customers, and because of the range of customers we have, no two days are the same. It involves day-to-day communication with customers, resolving all issues with the highest level of service.

The person we are looking for:

· The ideal candidate must be a very good communicator and have experience within a customer service environment.

· Excellent communication skills are essential (both written & verbal) and the ability to work under pressure when dealing with challenging situations.

· Excellent time management, ability to multitask.

· A professional, courteous manner is required to portray a positive impression.

· Patience and a total understanding of the importance of a customer.

· Good computer skills are also essential, as much of the work is computer-based.

· A problem solver who can show their initiative.

· Professional and confident telephone manner and the ability to work in a fast-paced environment. This role involves communication with all areas of the business.

Key tasks and responsibilities:

  • Work within the Customer Services team
  • Schedule site visits
  • Answer incoming calls.
  • Work on a 'ticketing' system
  • Uploading accurate information into the database
  • Inform customers of delivery times and respond to queries regarding this.
  • Take responsibility for SLA's being met.
  • Liaise with other departments to coordinate satisfactory solutions for the customer.
  • Liaise with customers, providing updates and ensuring queries are dealt with in a timely fashion until resolution.
  • Point of contact for all customer product/technical queries

If you want to be part of an exciting, growing company, please get in touch. Experience in the window industry would be beneficial, although not essential. Training will be given to a successful candidate without the relevant product experience, in which case an eagerness to learn is essential.

Salary is dependent on relevant experience in Customer Service as well as within the industry.

Hours: 8:30–17:00 Monday to Thursday, 8:30– 16:00 on a Friday

Job Type: Full-time

Pay: £25,000.00 per year

Ability to commute/relocate:

  • Eastbourne BN23 6QA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Customer Service Advisor

    5 days ago

    Eastbourne, United Kingdom Hendy Group Full time

    Service Advisor We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealerships in Eastbourne. You do not need automotive experience to be successful in this role - we...

  • Customer Service Advisors

    1 week ago

    Eastbourne, United Kingdom TribePost Full time

    HMD Kontro Sealless Pumps pioneered the sealless magnetic drive pump over seventy years ago, breaking new territory in fluid handling technology and we continue to pioneer new technology today! We are an employee orientated, professional and safety conscious organisation based in Eastbourne and we are currently recruiting Customer Service Advisors to join...

  • Customer Service Advisor

    3 days ago

    Eastbourne, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dacia Mazda Dealership in Eastbourne. You do not need automotive experience to be successful in this role - we will...

  • Customer Service Advisor

    12 hours ago

    Eastbourne, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Dacia Mazda Renault Dealerships in Eastbourne. You do not need automotive experience to be successful in this role - we will...

  • Customer Service Advisor

    2 weeks ago

    Eastbourne, United Kingdom Page Personnel Finance Full time

    **Client Details** Very well established business in the Eastbourne area looking for a customer service advisor to join their growing team. **Description** - Logging and solving customer complaints within the parameters of company processes. - Liaising with Customer Service Team Leaders to feedback all issues to remain in line with operational processes. -...

  • Customer Service Advisor

    3 days ago

    Eastbourne, United Kingdom Whiteline Manufacturing Full time

    As a Customer Service Advisor for Whiteline you will work within a fantastic team who support and help each other every day, whilst also working independently answering queries and solving problems for customers. The service you are delivering truly makes a difference to our customers and because of the range of customers we have, no two days are the same....

  • Service Advisor

    7 days ago

    Eastbourne, United Kingdom Jago Consultants Ltd Full time

    Fantastic opportunity for a Service Advisor to join a well known car brand in the Eastbourne area. We are working with a Main Car Dealership who are actively looking for a Service Advisor to join there friendly team. This is an exceptional opportunity! Job Role - Motor Vehicle Service Advisor Salary - Negotiable plus bonus Service Advisor Duties...

  • Service Advisor

    2 days ago

    Eastbourne, United Kingdom Jago Consultants Ltd Full time

    Service Advisor needed in the Eastbourne area We are working with a Motor Garage who are actively looking for a Service Advisor to join there friendly team. Eastbourne area of East Sussex. Job Role - Motor Vehicle Service Advisor Salary - OTE 32k Hours: Monday to Friday 7am to 4:30pm / 8:30am to 6pm (every other Saturday half day) Service Advisor Duties...

  • Service Advisor

    11 hours ago

    Eastbourne, United Kingdom Jago Consultants Ltd Full time

    Service Advisor needed in the Eastbourne area of East Sussex We are working with a Motor Garage who are actively looking for a Service Advisor to join there friendly team. Eastbourne area of East Sussex. Job Role - Motor Vehicle Service Advisor Salary - Negotiable depending on experience Service Advisor Duties include: - Ensuring customers are aware of...

  • Customer Service Advisor

    5 days ago

    Leeds LS BN, United Kingdom George Walkers Transport Full time £26,984 per year

    Customer Service AdvisorLocation: Morley, Leeds | Full Time |We are seeking an experienced and motivated Customer Service Advisor to join our busy and fast-paced pallet network transport company. This is a fantastic opportunity for someone with strong skills who wants to thrive in a logistics or transport environment.About the Role:As a Customer Service...