Internal Account Manager

Vital Group is one of the fastest-growing, forward-thinking companies in the UK, dedicated to delivering innovative solutions within the critical power and EV charging industries. Our vision is to become the most trusted turnkey solutions partner within both industries, by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion.

Powered by a team of approximately 70 dedicated employees across the UK, Vital Group is focused on ambitious growth. Offering a wide range of business and engineering roles, we provide an ideal environment for those eager to contribute to the rapidly evolving landscapes of critical power and EV charging solutions. This role is based in our Chester office, operating Monday to Friday 8.30am to 5pm.

As an Internal Account Manager you will be responsible for nurturing and maintaining key customer accounts; resolving any client queries or concerns ensuring customer expectation is consistently managed. This includes quoting and closing potential sales opportunities from a mixture of activities. Following up on existing leads in order to convert into sales for the company as well as developing opportunities where appropriate by regularly chasing through quotations and logging their status on the CRM. You will ensure all agreed KPIs are met and all performance related data analysis is kept up to date, holding regular account reviews with key accounts.

Roles & Responsibilities:

• Create quotations based on engineer reports, new enquiries & renewal service contracts amongst all other customer enquiries.
• To make outbound sales calls via telephone to prospective & existing customers
• To make outbound contact via email/social media platforms to existing customers to develop and maintain customer relationships
• Nurturing and developing key accounts by identifying target business/market opportunities for lead generation within existing client base
• Population of company CRM with sales opportunities, including follow up actions to maximise sales
• To develop a good knowledge and understanding of the industry and our services to allow more productive sales calls to be completed
• To track sales targets based on agreed team KPIs, regularly monitoring account performance
• To maintain any relevant customer KPI / performance review documentation
• Hold regular performance review meetings with key accounts to ensure their expectations are met
• To focus on achieving individual and team objectives and communicate performance to your line manager identifying any potential areas of growth
• To work positively and communicate professionally across the team, providing an effective contribution to work tasks
• To manage your own personal development and provide opportunities for career development within the business

Person Specification

Criteria - Education, Qualifications & Experience:

Essential:

• Good level of general education
• Excellent organisational skills
• Previous experience of working in a professional environment
• Computer literate with experience of Microsoft Office (predominately Word and Excel)
• Excellent communication, verbal and written skills
• Ability to manage own workload and establish priorities
• Experience of working effectively as part of a team as well as independently
• Ability to solve problems with a positive attitude
• Self-motivated and able to learn quickly
• Strong attention to detail with high levels of accuracy

Desirable:

• Previous experience in a similar role
• Exposure to aftersales and/or a sales environment

What you can expect:

• A twice per annum, 'Profit Related Pay' scheme that ties bonus amounts to the amount of profit made by the business.
• Pension scheme after 3 months of service.
• All employees receive 25 days leave (or equivalent pro-rata) per annum and additional bank holiday days.
• Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, after 12 months of service.
• Investment in professional development and training to support you in your role.
• A supportive and positive workplace culture

Next Steps:

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance.

The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.

Please note that proof of the right to work in the UK will be required.