Customer Success Manager

2 weeks ago

Redditch, Worcestershire, United Kingdom DCS Group (UK) Ltd Full time £60,000 - £80,000 per year

At DCS Group, we're the UK's leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone.

We're now seeking a
Customer Success Manager – Manufacturing
to drive profitable growth, strengthen customer partnerships, and lead end-to-end commercial delivery across our manufacturing division. Reporting to the Channel Lead – Manufacturing, you'll play a pivotal role in securing new opportunities, elevating customer satisfaction, and supporting the successful delivery of innovative, market-leading products.

What You'll Do

  • Own commercial delivery across your customer portfolio, achieving agreed revenue and margin targets.
  • Create, manage, and submit accurate commercial proposals and tender responses, working collaboratively with Commercial Finance.
  • Assess customer product briefs for commercial feasibility and launch viability.
  • Provide high-level technical and product support to customers.
  • Identify and target key customer contacts, building strong multi-stakeholder relationships.
  • Strengthen customer retention by building long-term value and exit barriers.
  • Maximise profitability through effective demand qualification, forecasting, and timescale management.
  • Identify, qualify and convert new business and network opportunities.
  • Build strong industry relationships to secure new client wins.
  • Deliver collaborative end-to-end project management with internal and external teams.
  • Pitch trend-led, data-driven product innovations to strategic partners.
  • Conduct category reviews, market monitoring and trend analysis to support growth.

What We're Looking For

  • Proven experience in new business development and customer management.
  • Strong commercial acumen with the ability to understand and act on customer needs.
  • Excellent communication, relationship-building and influencing skills.
  • Technical understanding of manufacturing and production processes.
  • Ability to interpret and present data with confidence.
  • Strong Personal Care category understanding (desired).
  • Ability to problem-solve, identify challenges and propose effective solutions.
  • Degree-level education or equivalent experience in Manufacturing / Project Management.

Why Join DCS Group?

At DCS, we're proud of our dynamic, fast-paced, and people-first culture. You'll join a collaborative team in a business that invests in development, encourages innovation and supports long-term career progression.

We offer a great range of benefits including:

  • Life Cover
  • Pension
  • Medical Cash Plan
  • Cycle to Work Scheme
  • Well-being initiatives
  • Staff shop
  • Regular social events

Join us and help shape the future of manufacturing excellence at DCS Group.

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