Regulatory / Complaints Manager

2 weeks ago

London, Greater London, United Kingdom The RP Research Full time £60,000 - £85,000 per year

Searching for a Regulatory / Complaints Oversight Manager, to be based in a hybrid pattern, in Surrey.

The Role:

  • Dealing with contentious, regulatory based complaints / disputes
  • Managing the second line control framework
  • Provide legal and regulatory advice on events and incidents
  • Provide guidance to the first line teams on regulatory and complaints management
  • Attend meetings / industry forums when required

The Requirements:

  • Law / Legal Educational background
    is not essential, but is highly desirable
  • Must have Complaints experience (ideally from 2LOD)
  • Must have Regulatory Compliance and / or Legal experience
  • Must be experienced in dealing with contentious, regulatory based complaints / disputes
  • Consumer Duty and FCA regulations knowledge
  • Commutable to Surrey on a 3 day per week hybrid pattern

Note: This role will not offer sponsorship

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