Customer Relations Associate

Customer Relations Associate

Location: Sunderland

Employment Type: Full-Time

Reporting to: Sales Manager / General Manager

We are representing a progressive and ambitious company, passionate about delivering exceptional client experiences and driving sales success. As a Customer Relations Associate, you will play an important role in building and maintaining relationships with customers while contributing to the growth of the business through proactive sales initiatives.

About the Role

Are you motivated by building meaningful customer and client relationships?

Do you have a talent for identifying opportunities and closing deals?

Are you friendly, outgoing, customer-focused and results-driven?

In this role, your primary goal is to ensure customer satisfaction and foster long-term partnerships. You'll act as the primary point of contact for customers, ensuring their needs are met while achieving sales objectives. This is a fantastic opportunity for someone with a passion for success and a flair for sales to thrive in a fast-paced and rewarding environment.

Customer Relations Associate Key Responsibilities

• Act as a trusted point of contact for clients and customers, ensuring their questions, concerns, and needs are addressed with efficiency and care.
• Cultivate strong, meaningful relationships with both new and existing clients and customers, building trust and loyalty over time.
• Identify client and customer needs proactively, tailoring solutions and services to align with their goals and objectives.
• Drive revenue growth by introducing clients and customers to new products, upselling services, and exploring cross-selling opportunities.
• Collaborate with the sales team to develop and implement strategies that enhance both client and customer engagement and achieve business targets.
• Represent the company professionally in all interactions, consistently promoting our brand values and services.
• Keep detailed, up-to-date client records, ensuring accurate reporting and seamless client management.
• Analyze client feedback to identify areas for improvement, presenting suggestions to management for enhancing customer satisfaction and service delivery.

What We're Looking For

• A client-focused mindset with a passion for delivering exceptional customer service.
• Proven experience in sales, account management, or a related client-facing role is helpful. However, training will be provided.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to build rapport and maintain positive relationships with clients.
• Self-motivated and results-driven, with a proactive approach to achieving targets.
• Ability to multitask, prioritize workloads, and maintain attention to detail.
• Familiarity with CRM systems and basic sales tracking tools is advantageous but not essential.

Whats On Offer

• Competitive performance-based pay including uncapped commissions and bonuses ranging between £650 - £800 per week.
• Opportunities for career progression in a forward-thinking and supportive company.
• Ongoing training and development to help you excel in your role.
• A positive, collaborative work culture that celebrates success and rewards hard work.
• Flexibility in working hours to ensure work-life balance.

Why Join The Team?

By joining our team, you'll be part of a company that values your growth and contributions. They are dedicated to fostering innovation, encouraging professional development, and empowering you to succeed.

How to Apply

If you're ready to take on a client-facing role where you can leverage your sales expertise and relationship-building skills, we want to hear from you. Apply now and start your journey as a Customer Relations Associate in Sunderland Shortlisted candidates will be contacted by email to arrange a time to speak and assess your suitability for the role.

Job Type: Full-time

Pay: £650.00-£800.00 per week

Application question(s):

• Do you have a preferred email address for correspondence you can provide? (Optional)

Work Location: In person