Customer and Technical Support Representative

About Us

iGPR are pioneers in transforming healthcare data management through innovative technology solutions. Founded with a commitment to revolutionise how healthcare professionals handle patient data, iGPR has emerged as the leading trusted partner for medical practices, insurers and other third parties requesting medical reports from UK General Practice. Officially partnering with L&G, Capita, Aviva, Vitality, Zurich, Royal London and Scottish Widows to name our largest partners, our industry leading solutions are designed to streamline and optimise the process of accessing and managing patient information from GPs on behalf of patients. Undergoing regular due diligence with our FCA regulated financial partners is part of what helps us deliver excellent service. Our robust General Practice platforms are built on the principles of efficiency, security, and user-friendliness, ensuring that healthcare professionals can focus on delivering exceptional care without the burden of administrative complexities. As an industry leader, iGPR prides itself on fostering a culture of innovation, collaboration, and continuous improvement. Join us at iGPR and be part of a dynamic team that is shaping the future of healthcare data management, iGPR offers exciting opportunities for growth, learning, and career development. At iGPR, we are committed to diversity, inclusion, and equal opportunity. We value the unique perspectives and contributions of every team member, and we strive to create an inclusive work environment. If you are passionate about leveraging technology to make a difference in healthcare and are looking for a rewarding career where you can truly make an impact, we invite you to apply for this role.

Overview:
We're looking for a Customer and Technical Support Representative to deliver exceptional support to our users. In this role, you'll assist customers with technical issues, provide guidance on using our software, and collaborate with internal teams to ensure quick resolution and continuous improvement.

Key Responsibilities
:

• Deliver excellent customer service and resolve issues efficiently.

• Respond to technical queries and troubleshoot software-related problems.

• Guide users through our applications with clear, step-by-step instructions.

• Escalate complex issues to relevant teams when needed.

• Log all customer interactions and resolutions accurately in the CRM system.

• Report bugs and share user feedback with the development team.

• Suggest improvements based on customer insights.

Requirements:

• Strong customer service skills and a focus on user satisfaction.

• Good technical knowledge and a genuine interest in IT/software.

• Experience in software support or technical troubleshooting is a plus.

• Strong problem-solving skills and the ability to work independently or with a team.

• Excellent communication skills, both written and verbal.

• Familiarity with CRM tools and support platforms.

• Knowledge of General Practices or the Primary Healthcare market is a bonus, but not required.

Why Join Us?
As a key member of our team, you'll have a meaningful impact on both our customers' experiences and the ongoing development of our products. If you're passionate about delivering exceptional support, enjoy solving technical challenges, and thrive in a collaborative environment, we'd be delighted to hear from you.

What We Offer

• A competitive salary and comprehensive benefits package

• Opportunities for professional development and continuous learning

• A supportive, team-oriented workplace culture

• The chance to work with cutting-edge technologies on projects that make a real difference