Housing Options Manager

Are you enthusiastic about making a difference in your community and delivering exceptional customer service? We have an exciting opportunity for a
Housing Options Manager
to lead our Housing Options service, fulfilling statutory homelessness duties on behalf of Bromsgrove District Council under the Homelessness Reduction Act 2017.

Salary

£42,289.52 per annum + excellent benefits

Closing Date: Friday 19th December @ 9am

Interview Date: Monday 5th and Tuesday 6th January in person interview

The Role

This is a pivotal role where you'll ensure the effective prevention, assessment, and relief of homelessness, while driving continuous improvement and leading a dynamic, customer-focused team.

You will:

• Provide housing and homelessness advice to a diverse range of customers, including those with complex needs and vulnerabilities.
• Oversee complex cases, ensuring timely and effective resolutions, including arranging emergency accommodation when required.
• Lead strategies to prevent homelessness through early intervention and strong partnership working.
• Manage the delivery of the homelessness contract, meeting all statutory obligations and performance targets.
• Build and maintain strong relationships with Bromsgrove District Council, partner agencies, and support services, representing bdht at local and national forums.

About You

We're looking for a housing professional who is:

• Experienced in a customer-facing role with a solid understanding of the Homelessness Reduction Act 2017 and related legislation.
• Knowledgeable about safeguarding and supporting vulnerable customers, with a commitment to equality and diversity.
• Skilled in communication and negotiation, able to manage complex cases and make sound decisions under pressure.
• Experienced in partnership working and confident in building collaborative relationships.
• Leadership experience in housing options or homelessness services would be an advantage.

What we can offer in return:

• 32 days annual leave plus bank holidays
• Holiday purchase scheme –buy up to an additional 5 days holiday per year
• Holiday buy-back scheme – bdht will buy up to 10 days holiday back from staff
• Annual budget to enjoy an afternoon out as a team
• Electric vehicle leasing scheme through Octopus Energy
• Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
• Life insurance is available to members of the pension scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Healthcare Cash Back Scheme – Healthshield
• Retail discounts scheme
• Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
• Reimbursement for professional subscription fees
• Corporate Sponsorship opportunities
• Reimbursement for HRT pre-paid certificates
• Reimbursement for annual flu jab
• Free parking and refreshments
• Monthly staff compliments raffle
• Wellbeing calendar of events throughout the year

The Company

BDHT employs 170 people and is dedicated to providing excellent services to customers through excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people-based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: 'Look after yourself', 'Look after your colleagues' and 'Look after the business'.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.