Litigated Recovery Team Manager

Department:
Legal

Location:
Bolton

Description
Keoghs LLP is one of the leading insurance law firms in the UK and can rightly claim to be amongst the most dynamic in its sector. We now have an exciting opportunity for a talented team leader to join our Subrogated Recovery Department in a pre-litigated team. Over the last two years this Department has grown from one team to the current four teams with further growth forecast. Have you got experience of managing a team in a high volume, process driven environment and are looking for a new challenge? Or have you experience of recoveries and are looking for a first management role? If so this is the ideal time to join our team working in a fast paced, high volume Business Unit whose aims and goals are:

• To work smarter and more efficiently not harder
• To ensure all within the unit feel valued
• To meet future recruitment needs from internal progression
• To maintain speed and service to our clients

The Team Leader needs to focus on delivering results in line with agreed KPI's and service standards, whilst creating a positive and friendly working environment, motivating all team members to give their best.

This is a key role within the department and the successful candidate will have a real opportunity to influence our future direction and growth.

Key Responsibilities

• In conjunction with the BUD and others develop operational processes to:
• Reduce touch time improving efficiency and profitability
• Maximise recoveries
• Report to senior management on a daily/weekly/monthly basis on the Recovery Team performance
• Ensure litigated files are handled in line with SRA obligations
• Managing the performance of the team in line with SLA's and KPI's on both a team and individual basis ensuring that standard operating processes are followed and 'operational process creep' does not occur.
• Responsible for ensuring that the quality of work within the team is maintained, conducting audits and providing coaching and feedback.
• Ensure through a combination of formal training and coaching and support that employees are competent in role.
• Proactively managing people fairly and consistently in line with Keoghs policies including Capability and Attendance management.
• Providing an environment where team members feel motivated through maximising personal development of employees and promoting team working.

Skills, Knowledge and Expertise
Essential Skills and Attributes

• Required to have Civil litigation experience, either from a Claimant or a Defendant perspective, including experience at a Fast Track level
• Experience of managing a team, preferably in a high volume legal or insurance environment
• Ability to nurture and encourage team members to give of their best
• Excellent listening and verbal communication skills
• Ability to remain calm under pressure
• Ability to give and take constructive feedback
• Ability to remain fair and objective at all times
• Ability to set and manage objectives and targets – both at an individual and team level
• Ability to prioritise and manage competing demands
• Competent IT user

Desirable

• Good knowledge of the technical aspects of pursuing subrogated recoveries
• Experience of handling personal injury claims
• Experience of handling multi track claims

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation