Recoveries Small Claims Handler

3 days ago

Bolton, Bolton, United Kingdom Davies Full time
Recoveries Small Claims Handler

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton


Description Are you ready to take your first step into the world of litigated claims handling? We're offering an exciting opportunity for a motivated individual to join our team as a Small Claims File Handler. In this role, you'll manage a portfolio of litigated small claims track files under the guidance of an experienced lead handler. You'll gain hands-on experience dealing with both quantum and liability cases, using effective telephone negotiation techniques to secure fair settlements.

Key Accountabilities
  • Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
  • Delivery of agreed performance targets and quality standards
  • Analysis of the available evidence to create an initial case strategy on liability and quantum.
  • Undertake effective telephone discussions and negotiations with the client, Claimant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs 
  • Proofing witnesses, assessing their evidence and drafting statements.
  • Drafting of Court document and complying with all Court deadlines are met.
  • Instructing, briefing and liaising with Counsel.
  • Guiding the Claimant through the litigation process where required and setting expectations.
  • Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making 
  • Delegation of tasks where available and appropriate to other members of the team
  • Dealing with correspondence and telephone calls within strict service level agreements,
  • Delegation of tasks where appropriate to other members of the team 
  • Updating reports upon receipt of evidence as required. 
  • Adhering to Client Guidelines 
  • That they receive up to date and accurate information about progress when requested 
  • Ensuring files are kept within ISO 9001 guidelines 
  • To ensure compliance with the SRA Standards & Regulations


Experience, Skills and Qualifications
  • Established experience in law through further education or experience
  • File handling experience within a law practice or Insurer
  • Good understanding of the high way code and basic road traffic act principles
  • Ability to plan and prioritise workloads
  • Efficient in a process driven environment
  • Drive to achieve to take development opportunities when they arise with a positive attitude
  • Excellent listening and verbal communication skills
  • Excellent written communication skills and the ability to compose professional written communications
  • Ability to follow instruction with attention to detail
  • Ability to recognise when sensitivity and tact are required
  • Effectively work within a team
  • Basic knowledge of the Court Practice Rules


Benefits
  • Davies Incentive Plan
  • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
  • Simply Health Care Cash Plan
  • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • Death In Service – after 1 years' service
  • Pension Contribution based 5% Employee / 3% Employer
  • Employee Resource Groups
  • Employee Volunteering Programme
  • Cycle to Work Scheme*
  • Tech Scheme*
  • Season Ticket Loan*
  • Gym Flex*
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide
  • Discounts at local retail outlets
*after successfully completing probation

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