Inside Sales Representative

Job Context
The Inside Sales Representative will manage our early growth trade services prospects with a high volume and high velocity sales cycle. The goal is to qualify, demo, and close deals — often within a single call— ensuring quick turnarounds ("speed to paper"). The ISR receives qualified leads from BDRs and builds their own pipeline via outbound. The ISR will uncover customers' core needs through demo-led discovery and present compelling solutions that could immediately address pain points. This position is an ideal promotion path for BDRs looking to advance their careers into full-cycle sales.

What You'll Do
High-Velocity Deal Management:

• Manage a large volume of smaller opportunities, guiding them from initial interest to close in a short cycle—often in a single call where possible.
• Prioritize speed to quote and rapid follow-up to maximize conversion rates.

Demo-Led Discovery & Closing:

• Conduct concise, high-impact product demos that double as discovery sessions.
• Uncover key customer needs, pain points, and success criteria within the demo, positioning Simpro's features to address them immediately.
• Close opportunities on the spot if the solution meets the prospect's requirements and budget.

Pipeline & Lead Handling

• Collaborate with BDRs to receive, assess, and act on qualified inbound/outbound leads.
• Maintain consistent communication and follow-up cadences, ensuring no lead gets overlooked.

Solution Presentation

• Tailor Simpro's value proposition to small office prospects (often 1–2 admin staff), highlighting key functionalities (quoting, scheduling, invoicing) relevant to their scale.
• Answer questions confidently and handle objections with ease.

Speed to Paper

• Generate concise, accurate quotes and proposals during or immediately after demo calls.
• Keep the prospect engaged with real-time pricing and solution validation to reduce decision lag.

Sales Metrics & Reporting

• Track all activity in the CRM (e.g., HubSpot or Salesforce): opportunities, stages, discovery notes, and outcomes of demo calls.
• Meet or exceed monthly/quarterly KPIs around deal velocity, close rates, and revenue.

Cross-Functional Collaboration

• Provide the marketing and BDR teams with feedback on lead quality, common objections, and winning pitches.
• Share insights with the Product and Customer Success teams regarding feature requests and typical implementation needs for small-scale customers.

Continuous Improvement

• Refine demo scripts, best practices, and quoting techniques based on customer feedback and personal closing data.
• Stay current on product updates, industry trends, and competitor offerings that may influence the sales narrative.

What You'll Bring

• Sales Experience: At least 1–2 years in a full-cycle or inside sales role (BDR/SDR to AE path is a plus) within SaaS or a technology-related field.
• Demo & Discovery Expertise: Comfortable running live demos as part of discovery, asking the right questions to uncover needs, and closing deals in a single call where possible.
• High-Velocity Mindset: Proven ability to manage numerous short-cycle deals concurrently, maintaining strict attention to detail and timeliness.
• Communication & Presentation: Clear, concise verbal and written skills; adept at explaining product value while actively listening to customer pain points.
• CRM & Tech Savvy: Experience using Salesforce, HubSpot, or similar CRMs, plus virtual meeting/demo tools. Familiarity with AI dialers or automation platforms is a bonus.
• Organization & Prioritization: Able to juggle multiple deals at once while still delivering personalized experiences.
• Collaboration: Works well with BDRs, Marketing, and Customer Success to ensure seamless handoffs and a positive customer journey.
• Industry Knowledge (Preferred): Understanding of the trade services (HVAC, Electrical, Security, or Fire) or willingness to learn quickly to address niche customer needs.

What We Can Offer You

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with 5% employer contribution
• Generous Parental Leave Program
• Home Office Allowance
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time
• Talent Referral Programme – get rewarded for referring a friend to join our team
• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Flexible working environment
• Casual dress and relaxed office environment
• Happy hours and office games
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Click here to find out more about working at Simpro Group

Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.