Parts Advisor

Job Advert

Parts Advisor

Rygor Auto: Heathrow Van

up to £31,000 pa

• 42.5 hours a week - on a three-week rota of either 06:00 to 15:00, 11:00 to 20:00, and 08:00 to 17:00, with 30 minutes unpaid break. Additionally, one in three Saturdays.

Your Role: Parts Advisor

At Rygor Auto, we are looking for an experienced and dedicated Parts Advisor to support our growing team and deliver exceptional service to our valued customers. This is a fantastic opportunity for someone who is passionate about customer care, has a strong understanding of parts operations, and brings a commercial mindset to maximise stock control and sales.

The right candidate will have previous experience as a Parts Advisor or in a parts position within the automotive industry. You will be confident using technology and ability to use all appropriate modules of Keyloop/Kerridge.

You will look add value by ensuring the smooth running of our parts department, contributing to both customer satisfaction and business performance.

What's it like to be part of Team Rygor?

'I have been working for Rygor for a year now, and I can only say good things about the people and the business. I have learnt so much about the job over the year and made lots of new friends. Some of the features that have helped me get far in the business include always looking for more work and helping coworkers; being someone that people can rely on and making sure that I am always looking to improve.' – Freddie, Parts Apprentice

Day to day, you will be:

• Greeting parts customers on site, making them feel welcome and providing exceptional customer service
• Assisting technicians by looking up and providing parts needed for vehicle repair
• Answering phone calls and assisting walk-ins and wholesale customers with their part needs
• Tracking and booking in all incoming or outgoing parts
• Proactively source alternative parts and solutions, leveraging creative problem-solving and supplier networks to minimise downtime and keep customer vehicles operational.
• Handling parts payment collection and making sure all parts are billed appropriately
• Packaging and shipping parts back to the manufacturer
• Refer to parts manual to identify the right part for the make and model and year of vehicles being serviced

Research shows that some people are less likely to apply for a role unless they meet 100% of the criteria. As long as you are experienced for the role, and hold the relevant and required qualifications, we encourage you to apply, even if you don't feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us

Benefits for you

• An extra day off for your Birthday
• Business close 24 December and 27 December in 2025, so you can enjoy your time off over the festive period
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit.
• Working for an official Great Place to Work and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing and Development.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with our award-winning team – we are Motor Trader's CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal
• Rygor Group Ranked 101 in SW Business Insider's Top 500 Companies
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years' service.
• Branded uniform
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives

Our Values & Behaviours

We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding

I am grateful. I am courageous. I am curious.

Reliable

I am honest. I am attentive. I am trustworthy.

Respectful

I am inclusive. I am resilient. I am kind.

About Rygor Group

We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024 and running four new vehicle maintenance units in 2025.

Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one.

We're officially a Great Place to Work (four years running) and our company culture truly reflects our core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive.

Rygor Group comprises of a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK's top automotive Groups, with a turnover of circa £300m a year.

Rygor Auto consists of three renowned brands: Mercedes-Benz, SAIC Maxus, Farizon and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles, and also offer passenger car aftersales at select locations.

Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond.

Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK's largest fleets, including Tesco, Ocado, Bookers and Brakes and are committed to keeping them on the road, serving their customers.

Rygor Land Systems supplies vehicles and systems for military, humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.

Hiring Process

• We shortlist CVs through our ATS against the requirements of the role and desired skills and behaviours, so make sure your application is tailored to the role you are applying for. For help with your application visit - Rygor Careers Hub
• We may conduct a first stage virtual interview with our hiring manager or a member of the team
• If successful at first stage you will be invited to a second stage, in person interview.
  ‍- If your application is successful, we will send you a formal offer in writing
• We wish you luck in your application

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. As an award-winning organisation, we are proud to be a community of professionals from a wide range of backgrounds, experiences, and perspectives. We believe that individuality should be celebrated, and we strive to ensure that every team member feels valued, respected, and empowered. We welcome and support people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles. We actively promote an inclusive environment where you can bring your authentic self to work every day, because we know that when you thrive, so does our business

Support

If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.