Conference and Events Sales Co-ordinator

Help turn enquiries into unforgettable events at The Grand Hotel Birmingham.

As a Conference & Events Sales Co-ordinator based at The Grand Hotel Birmingham, you'll be the first point of contact for meeting and event enquiries—qualifying leads, building proposals, and converting business in line with the demand calendar. You'll liaise with clients and colleagues to make sure details are accurate, deadlines are met, and handovers to operations are seamless.

The role is predominantly office hours, 5 days per week, in our Sales and Reservations Team.

What the job involves

• Handle enquiries by phone, email and third-party sites; qualify, quote and follow up to convert
• Create proposals and detailed quotations aligned to the demand calendar and pricing strategy
• Confidently negotiate to win commercially viable business
• Arrange and host show rounds that "wow" and secure bookings
• Collate final details and produce function sheets/BEOs that are clear and accurate
• Lead pre-event communication for high-value/high-profile bookings
• Hand over to operations smoothly and attend post-event debriefs to capture feedback
• Keep the CRM and reports up to date (pipeline, tentative/definite status, conversion, pace)

What you will bring to the role;

• Experience in a Conference & Events Co-ordinator (or similar) role; hotel experience is a plus
• Strong written and verbal communication; confident with clients and internal stakeholders
• The ability to juggle multiple deadlines and stay calm under pressure with your organisation and time management skills
• A commercial mindset—able to balance guest needs with revenue goals

If you're a Conference & Events Co-ordinator who enjoys winning business and getting the details right, apply now and help us deliver standout events.

The Pay & Benefits

At the Grand Hotel Birmingham make every effort to reward and recognise the loyalty and hard work you provide:

• Salary: £28,227 per annum
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• 28 days holiday each year (increasing annually up to 33 days)
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings; a landmark Grade II* listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.