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Working Team Leader

2 weeks ago

Norwich, Norfolk, United Kingdom Abellio Greater Anglia Full time £25,000 - £35,000 per year
Description

About the Role

We are looking for a proactive Working Team Leader to join our Train Presentation team in Crown Point Depot. In this role, you will lead by example, supporting and motivating a team of train cleaners to deliver safe, efficient, and high-quality cleaning standards that enhance the passenger experience.

This position is both hands-on and supervisory — combining cleaning duties with team management, quality checks, and performance support.

35 hours per week, based on two shifts – day shift and night shifts on a rotating roster basis which involves weekend working. You must be able to arrange your own transport for early/late shifts. Day shift starts from 10:00am, and night shift finishes at 04:30am.

Key Responsibilities

Key Responsibilities

  • Lead, direct, and support the cleaning team in line with the GA Presentation Manual.
  • Carry out train cleaning duties, ensuring safety and presentation standards are consistently met.
  • Operate specialist cleaning equipment and safely manage biological hazards and sharps.
  • Conduct routine quality and safety checks, ensuring corrective actions are followed through.
  • Manage rosters, assist with recruitment, and assess staff competency.
  • Deliver staff briefings, inductions, and ongoing training, encouraging two-way communication.
  • Respond to service disruptions and winterisation tasks (e.g. de-icing).
  • Ensure lost property and accident reporting procedures are followed correctly.
  • Maintain good housekeeping standards across all depot and work areas.
Skills, Knowledge & Expertise

What We're Looking For

  • Previous leadership or supervisory experience, ideally within cleaning, facilities, or transport.
  • A strong commitment to safety, quality, and teamwork.
  • Excellent communication and organisational skills.
  • Flexibility to work at different locations when business needs require.
  • Attention to detail and pride in delivering high presentation standards.
Job Benefits

Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too

International Adventures: After 12 months, unlocked international travel for you and your family.

Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.

Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.

Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.

Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.

Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.

Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 7th November 2025

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

  • Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
  • Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
  • Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

About Greater Anglia Recruitment

The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We're responsible for over 3,000 employees, operate 1,300 train services per day and we're at 133 stations.

Greater Anglia is transforming the railway in East Anglia. We're replacing every single train with brand new trains with air conditioning, plug and USB points and fast free wifi, which started to come into service during 2019. We're introducing better timetables with more frequent services and more peak-time seats into London.