Graduate Client Service Associate

2 weeks ago

Amersham, Buckinghamshire, United Kingdom CityGrad Full time £30,000 per year

One of the fastest-growing and most exciting financial service companies are looking for bright and motivated individuals to join their Client Services Team. Working as part of a dynamic and entrepreneurial team, Based in their Amersham office, this company care passionately about two things - fantastic employee satisfaction and providing a service that our clients place real value on. As one of Europe's leading financial organisations, they are dedicated to innovation and passionate about giving opportunities to young people. This is an amazing place to be where the opportunity to grow and develop is like no other.

As a Client Service Officer, you will be responsible for general client management while also assisting with the account opening process for clients. This is a unique opportunity to join a fast growing team and to have a genuine impact on the processes and systems put in place.

  • Provide expert advice and support to clients
  • Assist in tracking and locating payments for clients, escalating to senior team members when necessary.
  • Effectively prioritise and manage daily tasks, identifying when to escalate more complex issues to senior colleagues for further investigation.
  • Communicate with partner banks and internal departments to assist with resolving routine payment issues, contributing to smooth client operations.
  • Ensure compliance with company policies and industry regulations related to financial transactions and safeguarding, following set procedures and guidelines.
  • Collaborate with senior team members and other departments to assist in the resolution of client queries, enhancing overall client satisfaction.
  • Proactively participate in identifying potential improvements within the operations workflow, supporting project management office (PMO) initiatives and sharing ideas for process enhancements.
  • Demonstrate a commitment to continuous learning by seeking guidance from senior team members and taking part in ongoing training and development opportunities.

Requirements:

  • Driven to build a career in financial services
  • Strong communication skills
  • Strong ability to work to tight deadlines
  • Have the ability to adapt to new challenges and thrive outside of your comfort zone
  • Must be a team player

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