Customer Support Executive

7 days ago

Amersham, Buckinghamshire, United Kingdom Data Careers Full time £28,000 - £30,000 per year

Job Description

Customer Support Executive
Permanent
Location: Amersham (Office Based)
Salary: £28,000 (+ benefits)

Are you looking for a rewarding customer service role where you can build strong client relationships and provide high-quality support? We're looking for a Customer Support Executive to join a growing team that helps clients manage their day-to-day queries and ensure they get the best possible service.

This role is ideal for someone with experience in customer support, client services, administration, call centre work, or service delivery, who enjoys problem-solving and delivering an excellent customer experience.

What you'll be doing

  • Acting as a key point of contact for clients, handling inbound queries via phone and email.
  • Offering clear, friendly, and professional customer support to help clients use systems and processes effectively.
  • Maintaining accurate information and ensuring data is updated promptly.
  • Building positive relationships and delivering a consistently high customer experience.
  • Identifying opportunities to improve processes and resolve issues efficiently.
  • Working closely with internal teams to ensure smooth service delivery.
  • Supporting a range of administrative tasks to help clients and the wider team.

What we're looking for

  • Experience in a customer service, customer support, client services, or administrative role.
  • Confident communication skills with the ability to build trust and rapport.
  • Strong attention to detail and accuracy when handling information.
  • Ability to prioritise tasks and stay organised in a fast-paced environment.
  • Positive, proactive attitude with a focus on excellent service.

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