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Senior Associate Digital Product Management
2 weeks ago
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Enterprise Digital Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer's digital lives. The Senior Associate, Digital Product Management, will be responsible for driving global digital adoption through digital product development in partnership with Global LOBs and Partner BUs. The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly among banking customers. The role will involve a deep partnership with engineering, design, product and analytics functions – leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who'll be at the forefront of driving digital adoption and accelerating our overall digital penetration across the global base.
The successful candidate will be responsible for:
- Driving growth in engagement of our core web and mobile experiences through defining best-in-class digital capabilities
- Playing a critical role in defining, developing and deploying new & emerging money movement features, particularly in the Banking (checking / savings) focused domain
- Partnering with teams across the organization to deploy digital functionality at scale, developing winning strategies ongoing function evolution and improvement
- Building and leveraging partnerships with other LOBs – creating strong relationships
- Data-driven – owning customer engagement and driving deep partnership across the product development & launch life-cycle of emerging digital experience
Minimum Qualifications
- Understanding of building relationships and working with others
- Experience of delivering and making things happen
- Highly organized with a can-do attitude
- An ability to deal with a fast pace and changing needs
- Excellent written and verbal communication skills
- Enthusiasm and passion for great products and demonstrated customer focus.
- Curious about the why and how
Additional Considerations
- Bachelor's degree
- Experience with agile product development methodologies and tools (JIRA, Rally, Mural, Invision, etc.) a plus
Preferred Qualifications
- Understanding of basic Agile principles and/or experience in Agile Product Development
- Experience using qualitative and quantitative data to drive backlog enhancements
- Familiarity with basic UX/UI principles
- Experience in matrix organizations and cross-functional environments
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Considerations for sponsorship:
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
