Customer Assistant

All the details
This is an early morning position working from 6am, including both weekdays and weekend working. A full working pattern will be discussed at interview.
Our Pantheon Oxford Street store is having a glow up Unveiling a brand new flagship concept, this elevated format is designed to showcase the very best of M&S style. Our carefully curated range will be brought to life by brand ambassadors who embody the subtle stylist and effortless confidence, delivering a seamless and inspiring customer experience at every touchpoint. Think subtle styling, standout service, and inspiring interactions that make every visit feel like a front-row moment.

Are you obsessed with fashion, confident, and love connecting with people? Do your friends always ask you for outfit advice because you just know what works? If you've got flair, drive and a love for fashion that can't be taught, as well as a natural talent for selling, we want you on our team. At M&S, you'll be a style advisor, storyteller, and brand ambassador.

Join M&S as a Customer Assistant in our inspirational Flagship store, where you'll play a vital frontline role in delivering style advice and five-star service. This isn't just a retail job – you'll be playing your part in delivering our transformation.

• At M&S, our customers don't wait. You'll be thrive in a high-demand environment and elevated setting, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices to ensure consistency, convenience and excellence at every touchpoint.
• Efficiency and effectiveness are non-negotiable. You'll own operational excellence from stock management, to filling delivery and keeping visual standards sky-high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast – and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail -
are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.