Service Manager

1 week ago

Sheffield, Sheffield, United Kingdom Cento Full time £30,000 - £60,000 per year

Service Manager – Gas & Heating | Sheffield | Up to £60,000 per annum (DOE)
As Service Manager you will lead the heating and gas-services team to deliver safe, efficient and high-quality maintenance and servicing across a portfolio of commercial and institutional accounts. The role combines technical oversight, team leadership and client-facing responsibilities to ensure excellent customer satisfaction and contract compliance.

Key Responsibilities

  • Service & Maintenance Oversight Plan, prioritise and schedule maintenance, remedial works and service calls across multiple heating systems (boilers, ASHPs, gas installations), ensuring SLAs and KPIs are met.
  • Team Leadership & Management

Supervise and support engineers and service coordinators: conduct performance reviews, provide technical guidance, manage recruitment/onboarding, and ensure health & safety compliance (RAMS, gas safety).

  • Client & Contract Management

Build and maintain relationships with clients, attend client meetings, produce and review remedial works and maintenance quotations, manage warranties, recalls and service history audits.

  • Quality, Safety & Compliance

Ensure all works comply with statutory regulations (gas-safe, H&S), internal standards and company procedures; implement quality-control audits and safety reviews.

  • Commercial & Operational Efficiency

Monitor profitability, manage resource allocation, control costs, and support continuous improvement of service delivery standards.

Candidate Requirements

  • Proven experience in a similar Service Manager, Heating Manager or Senior Engineer role within the commercial gas/heating or HVAC sector.
  • Strong technical knowledge of gas-fired boilers, ASHPs, commercial heating systems and general HVAC — gas-safe qualifications preferred.
  • Demonstrable leadership and team-management skills, including planning, allocation and workforce coordination.
  • Excellent organisational, time-management and communication skills; able to manage dynamic workloads and multiple sites.
  • Commitment to health & safety, regulatory compliance, quality control and customer service standards.
  • Valid UK driving licence (preferred for site visits).

What's On Offer

  • Competitive salary up to £60,000 (depending on experience and qualifications)
  • Opportunities for progression within a rapidly growing national business
  • Enhanced benefits package including extended leave, training & development, potential bonuses, and other employee perks as per company policy

About The Employer
Our client is a leading UK HVAC & renewables contractor providing integrated heating, ventilation, air-conditioning, refrigeration and sustainability solutions. They operate nationally (with a branch now in Sheffield), delivering design, installation, maintenance, and 24/7 emergency service — including servicing boilers, air-source heat pumps (ASHPs), and gas-fired heating in sectors ranging from care homes and hospitals to warehousing.

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