Client Relationship Manager

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We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can gain early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees.

YOU CAN EXPECT

• A competitive salary and a host of family friendly policies.
• Life assurance, private health and dental care for you and your family.
• A range of flexible benefits including gym discount and retail vouchers.
• Tech, cycle and electric car schemes.
• We support the causes you care about, by giving you one day per year off to volunteer with any charity that you are involved with outside of work.
• A wellbeing strategy that focuses on preventative measures to maintain overall health, and tools and support for when our people experience physical or mental difficulties. The strategy focuses on four pillars: physical, emotional, financial and social aspects.
• Most of our roles are hybrid, meaning that colleagues benefit from working in our office and remotely. We are happy to discuss this and other flexible working arrangements with you as part of the application and interview process.
• We are an equal opportunity organisation, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture, or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives

The BD & marketing team is responsible for practice group and sector BD, client development, strategic bids, event management, brand and online marketing, and communications and PR.

The client development team are relationship management specialists who work closely with lawyers to develop and service a group of our most important clients.

The Client Relationship Manager will report into the Head of Client Development and will work closely with Relationship Partners and core teams, the client development and wider international BD teams, as well as various business services teams.

Our client development programmes are designed to drive a client focused approach throughout the firm, broaden client relationships across our offices in Europe, the Middle East and Asia and maximise revenue opportunities.

The role will focus on three key areas:  

• The management and development of a number of key client relationships
• Providing hands-on best practice guidance to partners, associates and business development teams
• Involvement and delivery of strategic projects that support our client programmes

Account planning and management

• Work with the Client Relationship Partners (CRP) and client team to create and execute a strong account strategy that drives client satisfaction, engagement and revenue growth
• Take a lead role, with the CRP, to drive account and relationship activity
• Develop an in-depth understanding of the client, its' strategic objectives and our relationship and feed this intelligence back into client planning and opportunities for follow up
• Monitor and share performance against financial and non-financial KPIs

Client service

• Identify and communicate panel or service commitments and oversee any required delivery with the CRP
• Support the client team in preparing for and following up from relationship meetings, attending where appropriate
• Ensure our client listening protocols are followed and look for opportunities to seek client feedback

Opportunity management

• Provide insights into client opportunities through market and client analysis and match those requirements to our offerings
• Develop own relationships with client contacts including with legal team, panel managers and procurement
• Work with lead partners on key accounts to qualify RFPs, manage an effective bid process (working with our strategic bids manager when appropriate) and conduct post-bid follow up

Project management

• Work with the Head of Client Development and wider client development team to design and deliver strategic client projects

You will be of graduate calibre and have proven business development experience in a professional services environment. You will have experience of developing client relationships and managing client/business development projects. You would ideally have had direct exposure to clients as part of a client development role – although this is not essential. Key attributes include:

• Confident, robust and pragmatic 
• Well organised and someone who delivers what they promise to a consistently high standard of quality 
• A supportive and committed team player who is willing to use their initiative
• A strong communicator with the ability to influence senior people in the firm  
• A skilled analyst, able to source and combine data and information so as to provide commercial and useful insights about client relationships and needs
• You must be enthusiastic, robust and calm with the ability to juggle multiple projects
• You should be able to work to tight deadlines and deliver under pressure
• Be able to work effectively and collaboratively with other members of the business development and marketing team and more widely across the firm
• Commercially robust and knowledgeable and able to demonstrate that you consistently add value to business development thinking and activities.

This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs.

Stephenson Harwood is an international law firm, and we're committed to creating 'positive partnerships' with our clients. We represent listed and private companies, institutions and individuals, building lasting relationships to help them succeed in a complex and ever-changing world.

Our focus is on five core sectors: Energy Transition, Life Sciences and Healthcare, Private Capital and Funds, Technology, and Transportation and Trade.

With more than 1,500 people, including 220+ partners, across ten offices in Europe, the Middle East and Asia, we combine deep legal capabilities and broad commercial expertise. We have also forged close ties with high quality law firms around the world, blending local knowledge with global savvy for clients in over 100 countries.

We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics.

• 220+ PARTNERS
• 10 OFFICES
• 45+ LANGUAGES SPOKEN BY OUR PEOPLE

Offices in Al Khobar, Athens, Dubai, Hong Kong, London, Paris, Riyadh, Seoul, Shanghai, Singapore and associated office in Guangzhou.

Our brand strengths:

GO FAR, GO TOGETHER

EXPERTS IN MORE THAN LAW

CAN DO PERSONALITIES

ALWAYS READY