Client Relationship Manager

Client Relationship Manager - eCommerce & Digital Marketing
**Permanent, Full Time

Salary:**
Competitive basic + bonus

Hours:
Monday to Friday, 37.5 hours/week

Location:
Farringdon, London EC1 (Hybrid)

Flixmedia is seeking an ambitious and strategic
Client Relationship Manager
to join our team in London. Do you have a passion for eCommerce, a talent for forging deep client relationships, and a track record of driving significant revenue growth? This is a high-impact, global role perfect for a commercial thinker who thrives on being a trusted advisor to senior stakeholders across top-tier brands.

As a Client Relationship Manager, you won't just manage accounts—you'll own the strategic vision and growth for your portfolio. You'll become the subject matter expert on your clients' businesses and Flixmedia's innovative product suite, bridging the gap between client challenge and proven solution.

What You'll Be Doing

• Drive Revenue Growth: Exceed individual targets by actively creating, identifying, and converting high-value sales opportunities within your client base.
• Be a Strategic Advisor: Develop deep, trusting relationships with key stakeholders and budget holders, acting as a trusted advisor to help them unlock insights from rich data sets and see the value of additional services.
• Ensure Client Success: Protect and drive the retention of existing clients by engaging daily to surprise and delight, lead campaign performance reviews, and ensure they are up-to-date on progress and optimisations.
• Lead the Conversation: Prepare and lead high-level, regular face-to-face meetings between clients and Flixmedia Executives.
• Own the Pipeline: Take full ownership of your sales pipeline, maintaining accuracy and insight within Salesforce CRM.
• Collaborate Globally: Effectively manage key internal relationships across different teams and jurisdictions to drive your client's priorities forward.

What You'll Bring

• Proven Sales Acumen: Demonstrable experience in a sales or account management role, consistently exceeding individual revenue targets.
• Full-Cycle Experience: Expertise in building demand, generating opportunities, negotiating, and closing to meet individual sales goals.
• Client Management Excellence: Experience seamlessly managing requests and expectations across a range of enterprise-level clients simultaneously, with a "Client First" approach.
• Executive Presence: Confident sales presenter with the ability to take the lead and run engaging Executive-level meetings.
• Data Literacy: An understanding of and ability to articulate the value of data in a visual and engaging way.
• Sector Knowledge: An understanding of and passion for the digital marketing and eCommerce space.
• Core Attributes: Highly self-motivated, organized, a self-starter with a curious mind, and able to work autonomously while remaining a strong team player.
• Communication: Fluent in written and oral English. (Additional languages are a significant advantage).

*What You'll Get*

• Competitive salary and performance-based bonus
• Contributory Pension, Death In Service
• 24 days holiday (rising to 27) + bank holidays + birthday day off
• Health perks: Medicash scheme, wellbeing apps (Calm, WeCare, FoothFairy) and enhanced parental pay
• Exclusive discounts: Perkbox, Tastecard
• Flexible working environment, including opportunities for remote work
• A collaborative, high-performance culture with significant opportunities for growth

Next Steps
This is a fantastic opportunity to join a growing global business at the intersection of technology and consumer engagement. If you are ready to take full ownership of a portfolio and drive significant commercial success, apply now or connect with us to learn more

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More About Us...
What do we do?
At Flixmedia, we connect the world's top brands to the largest retailers across the globe and through the power of content syndication we enrich eCommerce shopper experiences. Armed with 17 years of experience in the e-commerce technology industry, our strengths lie in combining content, the latest technologies and our vast global retailer network to turn browsers into buyers. Our reach spans a network of 1600+ retailers across 90+ countries serving content and experiences from +100 of the world's largest brands to billions of shoppers.

Our Vision
Flixmedia exists to bring brands and retailers closer to their customers by offering a more informed and engaging shopper experience driven by data and enriched through innovative technologies. We continually invest and improve our products to deliver value over the long term for our clients across the globe.

What You're Getting Into
At Flixmedia, our culture is driven by the value we provide, we combine years of experience with our hunger for constant innovation within the eCommerce space. Our values are driven by a combination of our people, products and passion. We value our people for who they are and for their knowledge, skills and experience as individuals and team members. We don't want to be complacent and accept the status quo - we want to aim for more and embrace creativity when it comes to building our products and culture. We don't always know the answer, but chances are, we are going to do our research and find out. Curiosity helps us constantly improve our offerings to be the trailblazers and never get left behind.

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