Dental Front Desk Receptionist Part-time

Hours:

Thursdays 07:45am- 17:15pm

Fridays 07:45am- 13:15pm

Potential for more hours to help with compliance for right candidate.

At Kew Dental Care, we take pride in being a warm and welcoming dental practice that values kindness, compassion, and the delivery of exceptional oral health care. We are a fully private practice with a strong commitment to providing the highest quality dental services to our patients. Our team is dedicated to creating a happy workplace environment where everyone feels valued and supported.

As an independently run practice established over 20 years ago, we have built a solid reputation for our personalised approach and attention to detail. We believe in fostering long-term relationships with our patients and staff alike. and we strive to create a comfortable and relaxed atmosphere during every visit.

Our dental team consists of highly skilled professionals who are passionate about their work and share a common goal of improving the oral health and well-being of our patients. We prioritise staying up-to-date with the latest advancements in dental technology and techniques, ensuring that our patients receive the best possible care.

At Kew Dental Care, we value the importance of a positive work environment and the impact it has on patient care. Our team members support and uplift one another, creating a friendly and collaborative atmosphere. We believe that a happy team translates into happier patients, which is why we strive to make our practice a great place to work.

If you are a dental receptionist who shares our passion for providing exceptional patient care, values kindness and compassion, and enjoys working in a close-knit team, Kew Dental Care could be the perfect fit for you. Join our practice and contribute to our ongoing mission of delivering outstanding dental services while creating a positive and supportive environment for both patients and staff.

We are seeking a skilled and dedicated dental receptionist to join our dental practice. As a receptionist you will play a vital role by representing the practice as front of house. The ideal candidate should be a team player, possess excellent communication skills, and have a friendly and professional demeanor. A strong work ethic, passion for patient care, and confidence in reception duties are essential for success in this role.

Responsibilities

• Front Desk Management: Greet and welcome patients in a professional and friendly manner.
• Represent the practice as front of house.
• Appointment Scheduling: Manage appointment bookings, cancellations, and rescheduling using practice management software.
• Patient Communication: Answer phone calls, respond to emails, and handle patient inquiries promptly and effectively.
• Billing and Payments: Process payments, issue receipts, and manage patient accounts.
• Record Keeping: Maintain accurate patient records and ensure confidentiality in accordance with data protection laws.
• Insurance and Referral Coordination: Verify patient details and follow up on referrals and approvals as required.
• Waiting Area Oversight: Ensure the reception and waiting areas are clean, organized, and welcoming.
• Team Collaboration: Work closely with dentists, dental assistants, and other team members to ensure smooth workflow and patient satisfaction.
• Patient Recall Management: Send reminders for upcoming appointments and follow-ups.
• Compliance: Adhere to infection control protocols and all practice policies and procedures.

Requirements:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient in SOE Exact software
• Ability to multitask and handle a fast-paced environment.
• Knowledge of dental terminology is a plus.
• Knowledge of dental compliance is a plus.
• Previous experience as a dental receptionist is mandatory.
• Excellent interpersonal and communication skills.
• Friendly and approachable demeanor with patients and colleagues.
• Exceptional teamwork and collaboration skills.
• High level of professionalism and ethics.
• Strong attention to detail and ability to multitask effectively.
• A positive and proactive attitude towards learning and professional development.
• Ability to work in a fast-paced environment while maintaining accuracy and quality.
• Reliable, punctual, and dedicated to providing the best experience to our patients.

We offer a competitive salary and a supportive work environment focused on professional growth and development. If you are a team player with a passion for patient care and possess the right attitude, we would love to hear from you. Join our dynamic dental team and contribute to improving the oral health and well-being of our patients.

Job Types: Part-time, Permanent

Pay: £14.00-£17.00 per hour

Expected hours: 14 per week

Benefits:

• Employee discount

Ability to commute/relocate:

• Richmond TW9 4HJ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please include a short sentence or two at the top of your CV outlining a time when you dealt with a difficult customer/patient and how you handled the situation.
• How many minutes of commute time is acceptable to you?

Experience:

• Dental receptionist: 1 year (required)

Language:

• English (required)

Location:

• Richmond TW9 4HJ (preferred)

Work Location: In person