IT Analyst Salesforce Support Analyst

2 weeks ago

Swindon SN, United Kingdom RD Global Ltd Full time £31,577 - £50,000 per year

Job Responsibilities:

  • Act as the first point of contact for Salesforce-related issues and user support requests.
  • Troubleshoot and resolve user issues related to Salesforce functionality, data, and access.
  • Maintain user roles, profiles, permissions, and security settings.
  • Monitor and manage data integrity, deduplication, and cleanup activities.
  • Support integration with third-party applications and tools (e.g., marketing, ERP).
  • Analyze and document business requirements for enhancements or configuration changes.
  • Create and manage reports, dashboards, and data exports for stakeholders.
  • Collaborate with Salesforce Admins, Developers, and Architects on system improvements.
  • Test new Salesforce features, updates, and deployments before production release.
  • Manage sandbox environments, data loading (using Data Loader or similar tools), and backups.
  • Train users and create user guides, documentation, and knowledge base articles.
  • Monitor system performance and user adoption metrics; recommend improvements.
  • Assist in implementing automation using workflows, process builders, or flows.
  • Stay up-to-date with Salesforce releases and assess impact on current setup.
  • Ensure compliance with data governance and security policies.
  • Ability to manage multiple support tickets and enhancement requests efficiently.

Skills Required:

  • 3 years or above of experience in Salesforce support, CRM analysis, or similar role.
  • Strong understanding of Salesforce platform features including Sales Cloud and Service Cloud.
  • Hands-on experience with user management, profiles, roles, sharing rules, and permission sets.
  • Proficient in Salesforce tools such as Data Loader, Flow Builder, and Reports/Dashboards.
  • Experience with Salesforce configuration (validation rules, page layouts, custom objects, etc.).
  • Familiarity with Apex, SOQL, and Lightning components (basic knowledge sufficient for support role).
  • Ability to document processes, procedures, and training materials clearly.
  • Excellent analytical and problem-solving skills.
  • Strong communication and stakeholder management skills.

API Tools:

  • Postman
  • Ping API
  • ReadyAPI

Databases:

  • Microsoft SQL Server
  • Oracle 10g
  • Microsft Access

Ticketing tools:

  • JIRA
  • ServiceNow
  • Confluence

Educational qualification:

  • Bachelors degree or above

Job Type: Full-time

Pay: From £31,577.00 per year

Work Location: In person

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