Polish speaking Sales Support Administrator

2 days ago

London Area, United Kingdom ABL Recruitment Full time

Job title:
Polish Speaking Sales Support Administrator

Location: North London

Job type: Full-Time, Office-Based (Monday – Friday 8:30am–5:00pm or 9:00am–5:30pm)

Salary: £35,000/year

Are you a fluent Polish speaker with a background in customer service and sales support?
We're recruiting on behalf of a well-established, fourth-generation family business that specialises in high-performance technical fabrics and faux leathers. As they continue to grow, they're looking to bring a
Polish Speaking
Sales Support Administrator
into their close-knit team based in North London. This is an exciting opportunity to join a company with a strong heritage and a reputation for quality, innovation, and excellent service.

What You'll Be Doing:

  • Promptly and professionally responding to incoming phone calls and emails in a friendly and helpful manner.
  • Providing timely and efficient responses to customer enquiries, including stock availability, pricing, delivery updates, sample requests, complaints, or other issues requiring resolution.
  • Using effective telephone communication and questioning techniques to identify potential sales opportunities and gather project-related information.
  • Escalating any issues to the relevant manager
  • Offering comprehensive support to the external sales team by sharing relevant enquiries, complaints, or opportunities in real time
  • Carrying out administrative tasks, follow-ups, research, or information gathering to help maximise the external sales team's time spent on proactive selling.

What We're Looking For:

  • Fluency in both Polish and English (spoken and written)
  • Experience in a Customer Service or Sales Support role
  • Basic accounts knowledge
  • Excellent communication skills and a professional telephone manner
  • Ability to negotiate
  • Highly organised with strong attention to detail
  • Confident using CRM systems and MS Office (Outlook, Excel, Word)
  • A team player with a flexible, hands-on attitude

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