Data Insight Analyst

2 days ago

Northwich, Cheshire, United Kingdom Places for People Full time

Are you an experienced analyst with a passion for data-driven decision making?

We're looking for a proactive Data Insight Analyst to join our team in Northwich. This is a unique, lone-standing role—ideal for someone who thrives independently and enjoys being the go-to expert for all things data.

Where will I be Working?
Hybrid Working based out of Northwich (CW9 7LN) - 4 days in the office, 1 day working from home.

Working hours
Monday to Friday 37.5 hours per week

Key Responsibilities

  • Salesforce & Power BI Reporting: Leverage your expertise in Salesforce and Power BI to produce clear, actionable reports and dashboards, supporting business performance and customer service metrics.
  • Analytical Focus: This is not a role for simply providing action points. We need someone who can dig deep into data, uncover trends, and deliver meaningful insights that drive strategic decisions.
  • Customer Survey Analysis: Take ownership of analysing customer survey results, focusing on performance and feedback. Your insights will help shape our approach to customer service and satisfaction.
  • Collaboration: Work closely with senior stakeholders to interpret survey and customer statistics, ensuring our strategies are informed by robust data.
  • Customer Service Metrics: Monitor and report on key customer service metrics, providing clarity on performance and areas for improvement.
  • Forecasting: Compare and forecast performance metrics across last year, this year, and next year, helping us set realistic targets and track progress.

What We're Looking For

  • Proven experience in Salesforce and Power BI reporting.
  • Strong analytical skills, with a track record of delivering actionable insights.
  • Ability to work independently and manage multiple priorities.
  • Excellent communication skills, able to present complex data in a clear, accessible way.
  • Experience in customer survey analysis and forecasting is highly desirable.

What does RMG have offer you?
You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

  • 27 days holiday plus all Bank Holidays
  • Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more (all to a generous fixed amount), plus 24/7 access to remote GP Services
  • Sponsorship for study and professional qualifications (up to 4 study days)
  • Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
  • As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers

What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Armed Forces
- We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident
- We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent
– Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

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