User researcher and insight Analyst

3 days ago

London, Greater London, United Kingdom Cognizant Technology Solutions Full time £60,000 - £100,000 per year

Are you passionate about turning data into stories that drive transformation? Do you thrive in environments where curiosity meets impact? If so, we'd love to welcome you to our Experience Transformation team at Cognizant.

About the Role

We're on the lookout for a seasoned and thoughtful Senior Insights & Intelligence Analyst to help us unlock the power of consumer data. Our insights and intelligence practice is central to how we deliver world-class experiences—and you'll be at the heart of it.

At Cognizant, we believe consumer relations aren't just a cost—they're a rich source of insight. You'll help our clients shift their perspective, turning feedback and operational metrics into clear, actionable strategies that drive performance, efficiency, and growth.

What You'll Be Doing

  • Crafting deep insights using qualitative and scaled research methods, tailored for audiences from operations to the C-suite
  • Bringing data together by integrating qualitative feedback with quantitative analysis in collaboration with data teams
  • Measuring impact through frameworks that link consumer insights to commercial outcomes
  • Telling compelling stories that translate complex datasets into strategic narratives
  • Embedding insights into product development and strategic initiatives across departments
  • Championing consumer intelligence across Marketing, Product, Finance, and beyond
  • Designing immersive learning experiences and workshops that bring insights to life
  • Reimagining processes using evidence and data to drive continuous improvement
  • Defining performance KPIs like CES, CSAT, FCR, CPC, and more
  • Working flexibly in a hybrid model—on-site when needed, remote when possible

What You Bring

We're looking for someone who blends analytical depth with business acumen—ideally with experience in Consumer Care or the CPG sector.

  • Proven experience as an Insights Analyst or similar consumer-focused role
  • Mastery of Voice Of the Customer
  • —you know how to unpack human feedback and workflow data
  • Mixed-method research expertise, from planning to execution
  • Comfort with big data—structured, unstructured, and everything in between
  • Strategic storytelling that turns ambiguity into clarity
  • Dashboard development and performance metrics that drive decisions
  • Power BI proficiency and alternative storytelling tools
  • Excel and Azure skills for data manipulation and platform familiarity
  • Critical thinking and problem-solving that fuel insight synthesis
  • Strong collaboration across cross-functional teams
  • Privacy-aware with knowledge of data protection regulations
  • Bonus: Experience with Salesforce Cloud Analytics and basic programming (SQL or Python)

If you're ready to make data meaningful and help shape the future of experience transformation, we'd love to hear from you.

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