Client Liaison

Location: Hybrid – Remote, Office & Client Visits

Contract: Part-Time or Full-Time | Commission-Based | 5% of Weekly Client Fees (First 3 Months)

Opportunity to Transition into a Permanent, Salary-Based Role After 3 Months of Success

About Neeryville Care

Neeryville Care is a CQC-registered care provider dedicated to helping people live well at home through personalised live-in and domiciliary care. We combine compassion, professionalism, and innovation to deliver care that supports both dignity and independence.

We're now seeking a confident, organised, and personable Client Liaison & Care Supervisor to join our growing team someone who can build strong client relationships, guide families through the care process, and represent Neeryville with warmth and professionalism.

About the Role

This hybrid position blends client engagement, care supervision, and marketing coordination. You'll be the reassuring voice families first hear following up on leads, conducting home assessments, and ensuring a smooth, confident start to each client's care journey.

You'll also collaborate closely with the Managing Director to ensure every client's experience reflects Neeryville's promise of personalised, consistent care.

Key Responsibilities

• Follow up on care enquiries and convert leads into new live-in care placements.
• Conduct detailed initial home assessments, gathering information to build tailored care plans.
• Develop and maintain strong relationships with clients and families.
• Provide ongoing communication, reassurance, and support through each stage of onboarding.
• Work directly with the Managing Director to refine client engagement and marketing strategies.
• Record and manage client information accurately using CRM systems and digital tools.
• Represent Neeryville professionally during in-person visits and assessments.

Qualifications & Skills

• Proven experience using CRM software such as Salesforce or similar platforms.
• Strong organisational and multitasking skills with excellent attention to detail.
• Outstanding verbal and written communication abilities.
• Ability to build rapport and maintain professional relationships effectively.
• Prior experience in a customer service, client liaison, or care coordination role (preferred but not essential).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A proactive, problem-solving attitude with the ability to work independently or collaboratively.
• Previous experience as a Field Care Supervisor or Care Coordinator in domiciliary or live-in care is desirable.
• Professional, empathetic, and confident when conducting assessments or client visits.

This position offers an engaging, supportive environment where your communication skills, organisational ability, and technical expertise will be valued. The ideal candidate is personable, dependable, and eager to contribute positively to Neeryville's mission and long-term growth.

What We Offer

• Comprehensive induction and training.
• All necessary equipment provided.
• Commission-based earnings (5% of weekly client fees for the first 3 months of each placement).
• Unlimited earning potential the more clients you convert, the more you earn.
• Flexible hours part-time or full-time options available.
• Strong marketing and lead generation support (no cold calling).
• Direct collaboration with the Managing Director.
• Opportunity to become permanent and salary-based after 3 months of consistent performance.

Why Join Neeryville Care

At Neeryville, you'll be part of a forward-thinking organisation that values compassion, innovation, and integrity. You'll play a vital role in helping families find comfort and confidence in our care while growing your career in a meaningful way.

Job Types: Full-time, Part-time

Pay: £488.40-£1,044.22 per week

Benefits:

• Flexitime
• Work from home

Work Location: Remote