Housing Home Visiting Officer

Housing Home Visiting Officer

Location: Muriel Matters House, Hastings (hybrid working available)

Salary: £27,254 – £31,022 (Grade 8)

Contract: Indefinite, full-time (37 hours)

The Role:

As a Housing Home Visiting Officer, you'll deliver a vital service that prevents homelessness before it happens. Working closely with residents, families, and partner organisations, you'll carry out home visits, assess housing needs, mediate with relatives and landlords, and help people access safe and sustainable housing options.

This is a varied and rewarding role where no two days are the same. You'll have the autonomy to make a real impact while being supported by a collaborative and experienced housing team.

Key Responsibilities:

• Conduct home visits to households at risk of homelessness.
• Assess the suitability of current living arrangements and explore options to prevent homelessness.
• Work with families, friends, landlords, and agencies to resolve housing disputes and delay or prevent evictions.
• Support people to access housing options, including private renting and social housing.
• Maintain clear case records and liaise with internal teams to support homelessness assessments.
• Actively promote housing solutions and alternatives to temporary accommodation or bed and breakfast placements.
• Monitor cases and conduct follow-up visits to ensure positive outcomes are sustained.

About You:

Qualifications

• GCSE English (Grade 9–4 / A–C) or equivalent.

Experience

• Significant experience in a housing-related support role, or at least two years in an advisory role working directly with customers.

Knowledge

• Understanding of the causes of homelessness and ways to prevent it.

Skills & Abilities

• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently, manage a varied caseload, and remain calm under pressure.
• Confident using Microsoft Office and maintaining accurate case records.

Other Requirements

• Full clean driving licence and access to a vehicle.
• Ability to travel across the borough for home visits.

Why join us:

From Hastings Castle's cliff-top views to the Old Town's independent shops and cafés, Hastings is a brilliant place to build your career. Our offices are on the seafront within walking distance of Hastings Station (direct to London and Brighton). We're committed to the town's social, economic, cultural and environmental regeneration, and to a culture of equality, diversity and inclusion where people can be themselves and thrive. We support healthy work/life balance and hybrid working.

Benefits include:

• Local Government Pension Scheme (employee contribution rate for this salary band currently 6.5%).
• 27 days' annual leave (rising with service) plus bank holidays; Christmas closure (retain up to 4 days).
• Flexible working and supported hybrid arrangements (role-dependent).
• Employee Assistance Programme, e-learning hub, mental health first aiders, lifestyle discounts, Cycle to Work, staff parking scheme, free eye tests, and more.

Additional Information:

For more information, please see the candidate job pack on our website.

How to apply:

If you're ready to make an impact in a values-driven council and a vibrant coastal borough, we'd love to hear from you. Apply on Jobs Go Public to join Hastings Borough Council as our next Housing Home Visiting Officer.

We welcome applications from all sections of the community and are an equal opportunities employer.

Job Type: Full-time

Pay: £27,254.00-£31,022.00 per year

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Sick pay
• Transport links
• Work from home

Work Location: Hybrid remote in Hastings TN34