Director of Development, Internal Communications

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Development Office for Mass General Brigham's two world-renowned academic medical centers (AMC), Massachusetts General Hospital and Brigham and Women's Hospital, are now unified and represent a team of 350+ vibrant, collaborative, skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that will advance caring and curing for patients in Boston and around the world.

To Apply
Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

Job Summary

The Director of Development, Internal Communications is responsible for developing and overseeing the creation of strategic internal communications content, such as leadership remarks, staff event scripts and talking points, FAQs, publications, digital content, and storytelling that aligns with the goals of the Mass General Brigham Academic Medical Centers Development Office. They are charged with upholding editorial, stylistic, and design standards ensuring brand alignment and excellence in all materials.

The Director works closely with internal stakeholders, including development senior staff—as well as marketing and communications and other partners across the MGB system—to develop and refine AMC Development Office staff-facing communications and ensure consistency of messaging across the leadership team. They will partner closely with the Talent, Finance and Operations Team to support staff outreach and change management communication efforts. The Director will also serve as an advisor and resource to the Executive Leadership Team for staff communications, particularly around change management and new initiatives.

Essential Functions:

•With the Marketing and Communication senior staff and the Executive Leadership team, help shape and implement communications strategies for clarity and alignment with organizational priorities and Mass General Brigham operational needs.

•Develop, edit and manage a wide range of internal communications materials, including leadership remarks for ad hoc and standing meetings, talking points and presentations for staff meetings, weekly newsletter, intranet and written leadership communications.

•Serve as first review for all staff-facing communications, ensuring message consistency across role groups.

•Track internal communications schedule and recommend best vehicle for key messages (meeting, email, etc.)

•Build relationships, engender trust, and conduct interviews with development leadership, MGB Communications, HR and other colleagues.

•Maintain awareness of activities happening across MGB and proactively suggest topics of potential interest for a development audience.

•Serve as a subject matter expert on grammar, style, communications strategy, and brand messaging, offering guidance and review for high-profile leadership communications.

•Lead planning for Marketing, Communications, and Digital Engagement communications needs, annual planning, meetings and retreats. Work across the team to identify areas for professional development and process improvement.

•Serve as liaison to the Talent Management, Finance and Operations team for Marketing, Communications and Digital Engagement team operational needs.

•Maintain proficiency and instruct others in relevant communications and marketing technologies (e.g., InDesign, Photoshop, Adobe Acrobat, Blackbaud CRM, Asana, Workfront, WordPress, Google Analytics) to support content creation, project collaboration and management and dissemination.

•Participate in the collection, analysis, and reporting of communications and marketing metrics; implement process improvements to optimize effectiveness and quality.

•Participate in AMC Development events and represent the Marketing, Communications, and Digital Engagement team in cross-functional working groups and projects.

•Undertake other duties as assigned to support the evolving needs of the Development Office and its leadership

Qualifications

This position requires a minimum of 7-10 years of experience in communications or related fields and a bachelor's degree. Experience with healthcare communications and an understanding of development work is preferred. In addition, the ideal candidate will possess the following knowledge, skills and abilities

• Outstanding interpersonal and relationship-building skills; ability to collaborate with diverse audiences, including staff, volunteers, clinicians, and leadership.
• Excellent persuasive written and verbal communication; adept at translating complex concepts into clear, compelling language for multiple audiences.
• Impeccable writing, editing, and proofreading abilities, with experience producing print and digital marketing and communications.
• Strong organizational, time-management, and project management skills; able to manage multiple projects and prioritize effectively in a fast-paced environment.
• High level of initiative, creativity, and energy; flexible and adaptable to change.
• Integrity, professionalism, and a strong sense of ethics; able to maintain confidentiality and sound judgment.
• Proficiency in Microsoft 365 for business preferred; familiarity with e-communications, graphic design, photography, video, event production, and digital communications technology.
• Experience with project management in a client/partner-service environment preferred.
• Ability to set and meet deadlines, resolve conflicts, and stay calm under pressure.
• Strong analytical skills; able to extract, analyze, and communicate relevant data effectively.
• Commitment to the mission and values of Mass General Brigham, with an understanding of academic, healthcare, and philanthropic organizations preferred.
• Positive attitude, sense of humor, and ability to thrive in a dynamic organization.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$97, $141,804.00/Annual

Grade

8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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